How do I log into my account?
If you already have an FHCA Portal account, click the LOG IN button to the right of the screen. Enter your username and password and you'll be signed in to access content FHCA's Learning Center. If you do not have an FHCA Portal account or need help retrieving your login, email membership@fhca.org for assistance.
How do I Register?
It is important to note, having an account on the website does not register you for content. Registration requires you to log in, and then click the green register button on the product page. You will receive a confirmation email, confirming your registration once this is done.
How do I access a copy of my certificate?
Log in to the Learning Center website using the username and password you created on the account. If you forgot your login, click here to retrieve it.
Once logged in, go to dashboard - my certificates. All certificates are stored there if you completed an online program. It is also located inside the course, in the area labeled "certificate of completion" open it and print or save as a pdf.
We do not mail certificates. You should save and print the certificate from the website.
How do I register more than one person for a course?
One individual can purchase multiple registrations for more participants by adding them to their cart during the checkout process. Please note, for this option to work, every participant will need to have an FHCA Portal account first.
To add several participants, please click the button in the cart that says:
ADD A REGISTRATION FOR ANOTHER USER
You will then be able to search for more than one participant using their email address. If the person making payment should not have access to the course, then you can remove yourself by clicking the red "remove" button by your name.
What does it cost?
There is no cost to log in to FHCA's Learning Center; however, content for FHCA members is offered at a discount or in some cases, free. The site contains a variety of virtual, live and on-demand programs, curriculum and other resources. FHCA will occasionally offer some critical educational offerings to non-members as a benefit for the profession.
Who can use FHCA's Learning Center?
The FHCA Learning Center is accessible to anyone; however, discounted pricing for pay-for programs and courses, as well as free content and resources, are available to FHCA members only.
What do I do if I experience a problem when I'm logged in?
Log out of the website. Clear the cache in your web browser. Then close your web browser completely. Open your web browser again and try logging in again.
If you are already logged into an event and experience a problem (slides stop advancing, streaming audio stops/fails, etc.), try clicking the “refresh" button in your web browser or alternate web browser. Google Chrome or Microsoft Edge work best.
How do I view an archived session?
Once you complete your registration, please go to my saved work section, select the event, and click on “View Web Content On-Demand" icon on the right of the web page to view the presentation.
Where do I find all the sessions I registered/ attended?
All the sessions you registered for/ attended can be found in the my saved work section.
How do I edit my profile?
When you are logged in to the FHCA Learning Center, click “Profile". In the profile, you should see “Click here to edit your profile on remote system" right on top of your email address. Click the link to be directed to the page where you can update the information shown in your profile.
Can I get CEU certificate for the webinar/training I attend?
Not all content offers CEUs. Checking out the Catalog by CE portion of the site to review CE course options.
What is the refund policy?
Once a course or product is purchased, all sales are final and not eligible for refund.
What are the help desk office hours?
Our office hours: Monday through Friday 8:30AM - 5PM EST
Closed: Weekends and major Holidays. Emails received during this time period will receive a response the next business day.
Website Technical Requirements
You must be using a browser other than Internet Explorer for the site to function properly. If you are using Internet Explorer, please switch to another browser such as Google Chrome, Mozilla Firefox, or Safari.
Having trouble viewing things on the site? Try clearing your cache as the first step in troubleshooting.
How do I become an FHCA member?
FHCA has a membership category and dues structure designed to fit your needs, whether you are a nursing home, assisted living community or a business partner supporting the profession. To learn more about membership, click here.
What if I'm not getting all of the emails from FHCA that I think I should?
We encourage you to add the following email domains to your safe sender list:
@fhca.org, our association name
@mailgun.commpartners.com, FHCA Learning Center reminders from the Learner Dashboard
eventsupport@fhca.org, help team
If you do not add these email domains to your safe sender list, the correspondence that is sent may be identified as junk/spam. Emails could potentially be blocked, or rejected, depending on how the security is set within your organization.
How do I add FHCA emails to a safe sender list?
For more information about adding FHCA as a safe sender, click here. In some cases, you may need to ask your IT personnel to help you out.
Can I access content on my phone?
Although FHCA Learning Center content is available to be viewed on your phone, it may not perform correctly in all areas. You may see that sentences will be cut off or some of the functionality that is built into the electronic courses may not work correctly on your phone. Viewing on your phone is a convenient option, but if you notice some discrepancies, it may be due to formatting that doesn't translate from the computer to the phone.
Need Additional Help
Contact eventsupport@fhca.org and we'll walk you through it.
Our help team will review your request and will be in touch with you very soon. Our mailboxes are monitored continuously between the hours of 8:30 AM EST to 5 PM EST and you will receive a reply during those hours.
Closed: Weekends and major Holidays. Emails received during this time period will receive a response the next business day.
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