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Contains 1 Component(s) Includes a Live Web Event on 09/25/2026 at 1:00 PM (EDT)
This webinar offers long term care providers best practices and tips for meeting deadlines during voting season to ensure vulnerable residents can exercise their rights to vote.
Friday, September 25 | 1:00 - 2:00 p.m. EST
Long term care providers often face challenges during the voting season, such as meeting deadlines and identifying best practices. Providers play a vital role in removing obstacles for residents who wish to vote and in implementing safeguards for more vulnerable residents. This members-only webinar will discuss practical strategies, best practices and the importance of communicating with local election officials. Attendees will be equipped with essential resources and connections beneficial for their centers.
Upon completion, participants will be able to:- Discover state and local election resources relevant for communities.
- Determine safeguards that can be established.
- Prioritize implementation of policies that incorporate recommended best practices.
Presenters: Laura Williams, The Center for Vulnerable Voters
COST: Free to FHCA Members
*No CEUs are provided for this program.
Instructions to Register:
- Review the FHCA registration policies.
- FHCA members will need to log in using their portal credentials to register for complimentary webinars.
- Once you are logged in to the site, you will be able to register by clicking the green register button at the top of the page.*
- *In some cases, members-only webinars will offer instant registration upon your log in.
- If you have forgotten your password, click here.
- Email the FHCA Event Team if you need assistance.
$i++ ?>Laura Williams
Occupational Therapist and National Training Coordinator
The Center for Vulnerable Voters
Laura Williams retired as an Occupational Therapist after a 30-year career dedicated to improving the independence and quality of life for older adults in various geriatric settings.
In 2023, while helping a long-term care facility director navigate the voting process, Laura witnessed firsthand the barriers older voters face—confusing forms, varying state policies, and inconsistent staff knowledge. Driven to close those gaps, she joined the Center for Vulnerable Voters as National Training Coordinator, using her clinical background to help communities identify and implement best practices and safeguards for residential voting.
She and her husband reside in Iowa and enjoy spending time with their adult children.
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Contains 1 Component(s) Includes a Live Web Event on 07/09/2026 at 11:00 AM (EDT)
This members-only webinar will examine the June 2026 U.S. Supreme Court ruling on Temporary Protected Status protections for Haitians and what it means for health care employers.
Thursday, July 9 | 11:00 a.m. - 12:00 p.m. EST
Join FHCA for an important members-only webinar examining the recent U.S. Supreme Court ruling on Temporary Protected Status protections for Haitians and what it means for health care employers. Representatives from the labor and employment firm Littler will break down the ruling’s impact on the long term care workforce, employer compliance obligations, and practical steps providers should be taking now to review documentation, communicate with affected employees, and reduce legal risk. NuVision Management’s Human Resource Manager will also share how their organization has navigated—and continues to address—the TPS ruling with employees.
Presenters: Deepti Orekondy and Jorge Lopez, Attorneys at Law with Littler labor and employment firm, and Jennifer Sulpizi, NuVision Management Human Resource Manager
COST: Free to FHCA Members
*No CEUs are provided for this program.
Instructions to Register:
- Review the FHCA registration policies.
- FHCA members will need to log in using their portal credentials to register for complimentary webinars.
- Once you are logged in to the site, you will be able to register by clicking the green register button at the top of the page.*
- *In some cases, members-only webinars will offer instant registration upon your log in.
- If you have forgotten your password, click here.
- Email the FHCA Event Team if you need assistance.
$i++ ?>Deepti Orekondy
Attorney
Littler Mendelson P.C.
Deepti Orekondy's practice primarily focuses on working with foreign individuals and multinational organizations in the area of business and family-based immigration law. She has a broad base of experience advising clients in pursuit of immigrant and nonimmigrant visas. Her experience includes representing individuals and multinational organizations in filings with the United States Citizenship and Immigration Services (USCIS), Department of State (DOS), and Department of Labor (DOL).
Deepti previously worked as an immigration associate at a boutique law firm in Miami, where she practiced business and family-based immigration law. She also worked in Atlanta for an AmLaw 100 law firm.
Deepti served as the senior writing editor of the University of Miami Business Law Review. While in law school, she interned with Immigration and Customs Enforcement with the Department of Homeland Security and subsequently worked as a student attorney with the University of Miami Immigration Clinic, where she represented clients before USCIS and the Immigration Court.
$i++ ?>Jorge Lopez
Attorney and Shareholder
Littler Mendelson P.C.
Jorge Lopez is a shareholder with the law firm of Littler Mendelson P.C., in the Global Mobility and Immigration Practice Group, and has practiced immigration law for over 20 years. He is Board Certified in Immigration and Nationality Law and focuses his practice in corporate immigration, assisting corporations in processing temporary and permanent corporate visa petitions. Mr. Lopez has advised numerous multinational companies in meeting their workforce needs around the world in industries such as healthcare, technology, education, finance and manufacturing. He has also actively managed the world-wide transfer of staff for a number of multi-national companies throughout the years. His practice has also included advising corporations on the management of I-9 audits and federal investigations. Mr. Lopez is fluent in Spanish and conversant in Portuguese.
$i++ ?>Jennifer Sulpizi
Director of Human Resources
NuVision Management
Jennifer Sulpizi, MBA, SHRM-CP, is a human resources executive with experience supporting health care organizations through workforce strategy, employee relations and talent development. As Director of Human Resources at NuVision Management, she brings a people-centered approach to helping their centers recruit, retain and support staff while navigating the changing needs of the long term care workforce. Jennifer holds an MBA from Wilmington University and the SHRM-CP credential, reflecting her commitment to strong HR practices and organizational leadership.
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Contains 1 Component(s)
This annual webinar focuses on the strategies and tools to assist nursing centers and assisted living facilities with preparing for the upcoming hurricane season.
This annual webinar is designed to provide strategies and tools to assist nursing centers and assisted living facilities as they gear up to weather the hurricane season. This education will cover preparedness tips and best practices from the Agency for Health Care Administration, an overview of power restoration, evacuations and provider response, as well as resources available from Florida’s Health Care Coalitions to support providers before, during, and after hurricane landfall.
Presenters: Bernard Hudson, Agency for Health Care Administration and Mel Beal, Facility Support Company
COST: Free to FHCA Members
*No CEUs are provided for this program.
Instructions to Register:
- Review the FHCA registration policies.
- FHCA members will need to log in using their portal credentials to register for complimentary webinars.
- Once you are logged in to the site, you will be able to register by clicking the green register button at the top of the page.*
- *In some cases, members-only webinars will offer instant registration upon your log in.
- If you have forgotten your password, click here.
- Email the FHCA Event Team if you need assistance.
$i++ ?>Bernard Hudson
Chief, Bureau Health Facility Regulation
Agency for Health Care Administration
Bernard Hudson has worked in health and human service programs for over 20 years with a focus in data analysis, incident reporting and health care facility regulation compliance with both state and federal requirements where applicable. He served as the Emergency Coordinating Officer for the Agency and most recently as the Long-Term Care Services Unit Manager where he was responsible for the regulation of providers that offered long-term care services. Bernard currently serves as Chief of the Bureau of Health Facility Regulation in the Division of Health Care Policy and Oversight. He has served in this role since December of2021 and has oversight of four licensure units, the division's rule coordination section and the Certificate of Need/Commercial Managed Care unit.
$i++ ?>Mel Beal
CEO
Facility Support Company
Mel Beal is an experienced healthcare executive with over 40 years in long-term care leadership. He currently serves as Chief Executive Officer of Airamid Health Services (since 2011). Previously, he was Senior Vice President of Operations at Extendicare Health Services and held several leadership roles at Beverly Enterprises, including Vice President of Operations. Mel holds a B.S.N. from The Ohio State University and has held licenses as a Registered Nurse and Nursing Home Administrator. He has served on numerous industry boards, including the Florida Health Care Association, Our Florida Promise, and Florida Health Care Quality Partners bringing deep expertise and a long-standing commitment to quality care and operational excellence.
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- Member - Free!
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Contains 1 Component(s)
This training provides an overview of risk identification of and prevention strategies for Clostridioides Difficile infection.
Clostridioides Difficile infections (CDI) continue to be a challenge for long term care facilities. Many questions related to infection prevention and management of this resistant infection occur. As part of the skilled nursing facility's comprehensive infection control and prevention plan, it is important to ensure teams are looking to identify gaps in infection prevention and control. CDI infections can lead to severe dehydration and even death for the fragile elderly resident. This on-demand webinar provides an overview of risk identification for CDI, including how to ensure the facility is properly identifying acquired infections versus nosocomial infections. Prevention strategies, including the concerns with proper environmental cleaning, are also discussed.
Upon completion, participants will be able to:
- Identify five risk factors for Clostriodioides Difficile infection (CDI)
- Describe surveillance case definition for CDI
- Discuss strategies to prevent transmission of CDI
Presenters: A.C. Burke, RB Health Partners, Inc.
COST: Free to FHCA Members
*No CEUs are provided for this program.
Instructions to Register:
- Review the FHCA registration policies.
- FHCA members will need to log in using their portal credentials to register for complimentary webinars.
- Once you are logged in to the site, you will be able to register by clicking the green register button at the top of the page.*
- *In some cases, members-only webinars will offer instant registration upon your log in.
- If you have forgotten your password, click here.
- Email the FHCA Event Team if you need assistance.
$i++ ?>A.C. Burke, MA, CIC
Vice President of Healthcare Quality
RB Health Partners, Inc.
A.C. Burke, MA, CIC, is the Vice President for Healthcare Quality for RB Health Partners, Inc. and is the primary author for the Nursing Home Infection Prevention Program (NIPP©), NIPPing Infections in the Bud. She holds a master’s degree in health management and is Board Certified in Infection Control (CIC) by the Certification Board of Infection Control and Epidemiology. Her 20 years of experience includes creating, implementing, and managing programs that have achieved national recognition, partnership building, meeting facilitation, consensus building, and developing competency- based training curricula for healthcare workers across the continuum of care. AC has worked in public health preparedness and response roles, served as the manager of the Healthcare-associated Infection Prevention Program for the Florida Department of Health as well as the Director of Infection Prevention for Mayo Clinic Florida.
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- Member - Free!
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Contains 1 Component(s)
This on-demand webinar is designed to help clinical teams recognize early indicators of respiratory distress and manage residents with respiratory concerns to decrease rehospitalizations.
As part of the skilled nursing center's efforts to reduce rehospitalizations, nurses should be comfortable with early detection of respiratory changes, which is one of the most common reasons that residents are transferred to the hospital. This on-demand webinar is designed to help clinical teams manage residents with respiratory concerns, including recognizing early indicators of respiratory distress, to decrease the center's rehospitalizations. Featuring Henry Marquez, a skilled respiratory therapist, this training provides simple and helpful strategies to help teams strengthen their nursing skills and interventions.
The on-demand webinar is free to FHCA members and can be used as part of a brief, focused in-service to strengthen staff confidence in identifying subtle changes before they escalate. Reinforcing early recognition, timely assessment, and appropriate provider communication can significantly reduce avoidable hospital transfers related to respiratory compromise.
Upon completion, participants will be able to:
- Review age-related respiratory complications
- Discuss pre-admission history and physical attributes to help manage residents with respiratory compromise
- Review medications and supportive devices used frequently for residents with respiratory illnesses
- Identify items to help increase communication to help decrease rehospitalizations
Presenter(s): Henry Marques, BS, RRT, Ventura Services
COST: FREE to FHCA members only
Instructions to Register:
- Review the FHCA registration policies.
- FHCA members will need to log in using their portal credentials to receive discount pricing.
- Once you are logged in to the site, you will be able to register by clicking the green register button at the top of the page.
- If you have forgotten your password, click here.
- Email the FHCA Event Team if you need assistance.
$i++ ?>
Henry Marquez
BS RRT
Ventura Services
With nearly 30 years of experience as a Registered Respiratory Therapist, Henry Marquez has dedicated the majority of his career to respiratory care in the long-term care setting. His expertise includes the management of adult and pediatric ventilator units, artificial airway management, non-invasive ventilation, CPAP, BiPAP, oxygen therapy, and a wide range of respiratory care modalities. Henry is passionate about improving patient outcomes through education and program development. He regularly provides staff education on respiratory assessment, airway clearance techniques, respiratory equipment, and the implementation of respiratory care programs designed to reduce hospitalizations and improve quality of care for long-term care residents.
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Contains 4 Component(s), Includes Credits
This training equips social workers with the knowledge and confidence to navigate critical responsibilities related to reporting suspicions of abuse.
This training equips social workers with the knowledge and confidence to navigate critical responsibilities related to reporting suspicions of abuse. Participants will learn to recognize signs of abuse, neglect, and exploitation, and understand their duty to report suspected harm. The training also helps social workers strengthen their understanding of advance directives and clarifies key legal obligations to assist with protecting client rights while ensuring safety and compliance.
Upon completion, participants will be able to:
- Recognize signs of abuse, neglect and exploitation
- Discuss reporting responsibilities and suspicions of abuse
- Define key topics related to advance directives
- Identify the legal responsibilities of the social worker
Presenters: Kim Broom, Director of Clinical & Risk Management, and Susan Anderson, Director of Regulatory Affairs, both with FHCA
Virtual, Live Broadcast Program
Attendees will earn a total of 2 computer-based CEUs. The program will be delivered via a two-hour session. Attendees must complete the post-test to receive CEUs.Provider Number 50-720: Florida Board of Nursing Home Administrators, Florida Board of Nursing, Florida Board of Clinical Social Work and the Florida Board of Occupational Therapy.
COST: $75 FHCA members | $105 Nonmembers
Instructions to Register:
- Review the FHCA registration policies.
- FHCA members will need to log in using their portal credentials to register for complimentary webinars.
- Once you are logged in to the site, you will be able to register by clicking the green register button at the top of the page.*
- *In some cases, members-only webinars will offer instant registration upon your log in.
- If you have forgotten your password, click here.
- Email the FHCA Event Team if you need assistance.
$i++ ?>Kim Broom
Director of Clinical & Risk Management
Florida Health Care Association
Kim Broom is FHCA Director of Clinical & Risk Management. She has been a Registered Nurse for 38 years, with 27 years in long term care as a Director of Nursing, Regional Nurse Consultant and other roles. She is a risk manager and for six years was the administrator of a 68-bed assisted living facility with an Extended Congregate Care license. She has recently received her Certification in Infection Control (CIC) as well. She came to FHCA in May of 2017 and is the liaison to the Senior Clinicians Council, Risk Compliance Council, Infection Prevention Council, and the Florida Center for Assisted Living (FCAL) Committee.
$i++ ?>Susan Anderson
Director of Regulatory Affairs
Florida Health Care Association
Susan Anderson currently serves as the Director of Regulatory Affairs for Florida Health Care Association. In this position, she concentrates on supporting the legislative, regulatory, and policy activities on behalf of association members for nursing centers and assisted living facilities. Ms. Anderson has experience in seniors housing and in developing public policy positions and advising on regulatory compliance. Ms. Anderson is an active member of the Florida Bar. The program will be delivered via a two-hour virtual, live session on June 17, 2026, from 1:00 - 3:00 p.m. EST.
- Attendees will earn a total of 2 computer-based CEUs.
- Registered attendees will receive an email by June 16, 2026, with instructions on how to access the virtual trainings, which will be broadcast via Zoom.
- Attendees must complete the post-test by July 8 at 4:00 p.m. EST to receive CEUs.
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- Non-member - $105
- Member - $75
- More Information
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Contains 4 Component(s), Includes Credits
This training will provide a comprehensive overview of the Certified Medical Director role, including regulatory requirements outlined in Florida Senate Bill 2514 and Rule 59A-4.1075, as well as the pathway to certification and evolving expectations in today’s healthcare environment.
This training will provide a comprehensive overview of the Certified Medical Director role, including regulatory requirements outlined in Florida Senate Bill 2514 and Rule 59A-4.1075, as well as the pathway to certification and evolving expectations in today’s healthcare environment. Participants will gain critical insight into the legal landscape of contracting with a Certified Medical Director, with focused discussion on compliance with the Stark Law, Anti-Kickback Statute, and other key regulatory considerations impacting healthcare organizations. Additionally, this training will outline what organizations should expect from their Certified Medical Director, including leadership in Quality Assurance and Performance Improvement (QAPI), oversight of clinical documentation, and active involvement in care planning and clinical decision-making to drive quality outcomes and regulatory compliance.
Ideal for administrators, physicians, risk managers, and interdisciplinary leaders, this training equips attendees with practical knowledge to strengthen compliance, enhance clinical oversight, and optimize the value of medical direction services.
Presenters: Dr. Shark Bird, MD, CMD; Karen Goldsmith, Regulatory Counsel; Robin Allen, Chief Risk Officer, The Lilac Health Group; and Kendra Ferrero, VP Administrative Services, Onyx Health
Upon completion, participants will be able to:
- Review the role of a Certified Medical Director, including requirements outlined in Florida Senate Bill 2514 and Rule 59A-4.1075, core roles and responsibilities, and the process for obtaining Certified Medical Director designation.
- Analyze the legal considerations involved in contracting with a Certified Medical Director, including compliance with the Stark Law, Anti-Kickback Statute, and other applicable regulatory requirements.
- Describe key expectations of a Certified Medical Director, including leadership in Quality Assurance and Performance Improvement (QAPI), oversight of clinical documentation, and involvement in care planning and clinical decision-making.
Continuing Education
Attendees will earn a total of 2 computer-based CEUs.Provider Number 50-720: Florida Board of Nursing Home Administrators, Florida Board of Nursing, Florida Board of Clinical Social Work and the Florida Board of Occupational Therapy.
COST: $75 FHCA members | $105 Nonmembers
Instructions to Register:
- Review the FHCA registration policies.
- FHCA members will need to log in using their portal credentials to register for complimentary webinars.
- Once you are logged in to the site, you will be able to register by clicking the green register button at the top of the page.*
- *In some cases, members-only webinars will offer instant registration upon your log in.
- If you have forgotten your password, click here.
- Email the FHCA Event Team if you need assistance.
The program will be delivered via a two-hour virtual, live sessions on June 10, 2026, from 1:00 - 3:00 p.m. EST.
- Attendees will earn a total of 2 computer-based CEUs.
- Registered attendees will receive an email by June 9, 2026, with instructions on how to access the virtual training, which will be broadcast via Zoom.
- Attendees must complete the post-test by July 1 at 4:00 p.m. EST to receive CEUs.
$i++ ?>Robin Allen
Chief Risk Officer
The Lilac Health Group
Robin Allen is the Chief Risk Officer for The Lilac Health Group, supporting a portfolio of SNFs and ALFs across Florida. She received her undergraduate and graduate degrees at Florida State University in Speech Pathology. Robin’s career has focused on post-acute care initially in Therapy Services. Robin then became a Healthcare Risk Manager and focused her efforts on proactive and response-driven Risk Management. Robin is the Chair of the FHCA Risk and Compliance Council.
$i++ ?>Dr. Shark Bird
MD, CMD
PALTmed
Dr. Bird is a Certified Medical Director with PALTmed. He previously served as Chief Medical Officer for the nation’s largest provider of wound physicians in the post-acute setting and spearheaded the writing and development of their year long fellowship program. Dr. Bird attended undergraduate and graduate school at Ball State University in Muncie, IN and Medical School at Marshall University School of Medicine in Huntington, WV. He completed his residency in family medicine with West Virginia University/CAMC in Charleston, WV before beginning his solo practice in rural West Virginia. He currently serves as president of FMDA Florida society for post-acute and long term care
$i++ ?>Karen Goldsmith
Attorney
FHCA's Regulatory Counsel
Karen Goldsmith is Florida Health Care Association's Regulatory Counsel and previously served as the association's Legal Counsel since 1980. She represents several providers of nursing homes and assisted living facilities. She is active on the American Health Care Association Legal Committee and served as its chairman for two terms. She is active in the American Health Lawyers Association. She speaks often on health care and legal issues and has written numerous articles.
$i++ ?>
Kendra Ferrero
VP of Administrative Services
Onyx Health
Dr. Kendra Ferrero is currently the Vice-President of Administrative Services for Onyx Care Centers. Dr. Kendra Ferrero is a multi-state licensed RN board certified in Gerontology She also holds an active Nursing Home Administrator license in several states. She earned her MBA from Warner University and her Doctorate with a specialty in Health Care Administration from Northcentral University. She has worked in the post-acute environment since 1977. She has been involved in the delivery of educational presentations in skilled nursing since 1984. She sits on numerous FHCA and AHCA/NCAL committees. She is a Senior Examiner for the AHCA/NCAL Quality Program.
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- Non-member - $105
- Member - $75
- More Information
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Contains 6 Component(s), Includes Credits
This two-part program provides a comprehensive review of federal and state regulatory requirements governing Do Not Resuscitate (DNR) orders and advance directives
Two-part Virtual, Live Training: April 29 & May 14, 2026
1:00 - 3:00 p.m. ESTThis two-part virtual, live training will provide nurses, social workers, administrators, and other members of the interdisciplinary team with a comprehensive review of federal and state regulatory requirements governing Do Not Resuscitate (DNR) orders and advance directives. Representatives from the Agency for Health Care Administration and FHCA's Risk/Compliance Council, along with FHCA's Regulatory Counsel, will examine legal standards, documentation mandates, scope of practice considerations, and risk management strategies to ensure compliance and protect patient rights. This is a valuable training to ensure the entire interdisciplinary team is knowledgeable and prepared to manage end-of-life, person-centered care needs of residents.
Part One will review federal and state regulations related to DNRs and advance directives and discuss the root cause of citations for Do Not Resuscitate Orders (DNROs) and advance directives from the past five years. Part Two will help attendees apply the regulations to skilled nursing center practices, along with topics related to who has the authority to make changes to advance directives and when these changes can be made.
Upon completion, participants will be able to:
- Describe key state and federal regulations related to DNR and advance directives.
- Discuss frequently cited tags and root cause analysis for citations.
- Explain nurses' and other staff members' legal responsibilities and scope of practice in end-of-life decision-making.
- Identify documentation standards for regulatory compliance and implementation of DNROs and advance directives.
- Recognize common compliance risks and strategies for educating staff and mitigating liability.
- Discuss the Heimlich maneuver and residents with a DNRO.
- Discuss who has the authority to make changes to advance directives and when changes can be made.
Presenters: Michelle Dillehay, Agency for Health Care Administration; Robin Allen, The Lilac Health Group; Susan Anderson, FHCA; Karen Goldsmith, attorney; Robin Bleier and Hazel Mahoney, both with RB Health Partners, Inc.; and Kendra Ferrero, Onyx Health
Virtual, Live Broadcast Program Delivered over Two Parts
Attendees will earn a total of 4 computer-based CEUs. The program will be delivered via 2, two-hour virtual, live sessions from on April 29 and May 14, 2026, from 1:00 - 3:00 p.m. EST. Registered attendees will receive an email by April 28, 2026, with instructions on how to access the virtual trainings, which will be broadcast via Zoom. Attendees must complete the post-test by May 28 at 4:00 p.m. EST to receive CEUs.
Provider Number 50-720: Florida Board of Nursing Home Administrators, Florida Board of Nursing, Florida Board of Clinical Social Work and the Florida Board of Occupational Therapy.
COST: $150 FHCA members | $210 Nonmembers
Instructions to Register:
- Review the FHCA registration policies.
- FHCA members will need to log in using their portal credentials to register for complimentary webinars.
- Once you are logged in to the site, you will be able to register by clicking the green register button at the top of the page.*
- *In some cases, members-only webinars will offer instant registration upon your log in.
- If you have forgotten your password, click here.
- Email the FHCA Event Team if you need assistance.
Virtual, Live Broadcast Program Delivered over Two Parts
The program will be delivered via 2, two-hour virtual, live sessions on April 29 and May 14, 2026, from 1:00 - 3:00 p.m. EST.
- Attendees will earn a total of 4 computer-based CEUs.
- Registered attendees will receive an email by April 28, 2026, with instructions on how to access the virtual trainings, which will be broadcast via Zoom.
- Attendees must complete the post-test by May 28 at 4:00 p.m. EST to receive CEUs.
$i++ ?>Michelle Dillehay
Registered Nursing Consultant
Agency for Health Care Administration
Michelle Dillehay BSN, RN, GERO-BC, has been employed with the Agency for Health Care Administration since 1999. Currently, she enjoys working in the Survey and Certification Support Branch to provide training and quality assurance in Field Operations. She served as a supervisor and preceptor for the Orlando office that includes Orange, Seminole, Brevard and Osceola counties. Michelle was also a Registered Nurse Specialist surveyor and a Quality-of-Care Monitor for nursing homes and assisted living facilities from Daytona Beach to Miami. Michelle received her Bachelor of Science in Nursing from Kent State University in Ohio in 1988 and has her Certification in Gerontology from the American Nurses Credentialing Center. She has over 30 years of experience in long term care.
$i++ ?>Karen Goldsmith
Attorney
FHCA's Regulatory Counsel
Karen Goldsmith is Florida Health Care Association's Regulatory Counsel and previously served as the association's Legal Counsel since 1980. She represents several providers of nursing homes and assisted living facilities. She is active on the American Health Care Association Legal Committee and served as its chairman for two terms. She is active in the American Health Lawyers Association. She speaks often on health care and legal issues and has written numerous articles.
$i++ ?>Robin Bleier
President/CEO
RB Health Partners, Inc.
Robin A. Bleier RN, HCRM, LNC, is President/CEO of RB Health Partners, Inc. She has 40 years of health care experience, 30 of which are in long term care. Robin's passion is teaching and training with a focus on risk management as a means to help improve quality and resident outcomes while increasing long term care professional's work satisfaction. Robin worked as a nursing assistant, LPN, RN, DON, regional nurse, CCO, and COO. She now owns and operates RB Health Partners, Inc. (RBHPs) a long-term care consultancy firm for the past 20 years. RBHPs employs an interdisciplinary team of subject matter experts and consultants to support long term care providers meet their quality improvement goals.
$i++ ?>
Hazel Mahoney
Executive Risk Compliance Advisor
RB Health Partners, Inc.
Hazel Mahoney is Executive Risk Compliance Advisor at RB Health Partners, Inc. She has been a nurse since 1975 and remains excited about working in health care. Throughout her career, she has worked in acute care in nursing, case management and risk management before coming to long term care in approximately 2000. Since that time Hazel has served three companies in risk roles adding compliance in 2018. During Hazel's long term care career, she has engaged in risk and compliance-related committees, subgroups and the promotion of professionals pursuing these important areas. She has been the Chair of the Florida Health Care Association Risk and Compliance Counsel and remains active and in a leadership role today. Hazel has experience in guiding facilities under corporate integrity agreements through the Office of Inspector General (OIG). Hazel is well known for her skills in developing risk and compliance programs, education and training and mentoring those who wish to further develop in these areas. Hazel is passionate about resident safety in the long-term care environment and recommends innovative approaches to help solve difficult challenges.
$i++ ?>
Kendra Ferrero
VP of Administrative Services
Onyx Health
Dr. Kendra Ferrero is currently the Vice-President of Administrative Services for Onyx Care Centers. Dr. Kendra Ferrero is a multi-state licensed RN board certified in Gerontology She also holds an active Nursing Home Administrator license in several states. She earned her MBA from Warner University and her Doctorate with a specialty in Health Care Administration from Northcentral University. She has worked in the post-acute environment since 1977. She has been involved in the delivery of educational presentations in skilled nursing since 1984. She sits on numerous FHCA and AHCA/NCAL committees. She is a Senior Examiner for the AHCA/NCAL Quality Program.
$i++ ?>Susan Anderson
Director of Regulatory Affairs
Florida Health Care Association
Susan Anderson currently serves as the Director of Regulatory Affairs for Florida Health Care Association. In this position, she concentrates on supporting the legislative, regulatory, and policy activities on behalf of association members for nursing centers and assisted living facilities. Ms. Anderson has experience in seniors housing and in developing public policy positions and advising on regulatory compliance. Ms. Anderson is an active member of the Florida Bar. $i++ ?>Robin Allen
Chief Risk Officer
The Lilac Health Group
Robin Allen is the Chief Risk Officer for The Lilac Health Group, supporting a portfolio of SNFs and ALFs across Florida. She received her undergraduate and graduate degrees at Florida State University in Speech Pathology. Robin’s career has focused on post-acute care initially in Therapy Services. Robin then became a Healthcare Risk Manager and focused her efforts on proactive and response-driven Risk Management. Robin is the Chair of the FHCA Risk and Compliance Council.
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Register
- Non-member - $210
- Member - $150
- More Information
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Contains 4 Component(s), Includes Credits
This comprehensive training is designed to equip Activity and Life Enrichment professionals with creative tools and proven strategies to enhance resident well-being.
FHCA's Creative Connections: An Activity & Life Enrichment Professionals Training is designed to equip Activity and Life Enrichment professionals with creative tools and proven strategies to enhance resident well-being. From understanding a complex regulatory environment, fostering cognitive engagement for all residents, building emotional connections and gathering feedback to enhance resident experiences, this comprehensive training provides everything needed to inspire joy, promote socialization, and create a vibrant atmosphere in skilled nursing centers and assisted living communities.
Upon completion, participants will be able to:
- Describe key federal regulations related to activities programs
- Create meaningful, person-centered experiences that enhance quality of life across the continuum of residents' care needs
- Transform an overwhelming calendar to an effective one for residents and employees
- Learn how the required CoreQ resident satisfaction and AHRQ patient safety culture surveys are administered on behalf of skilled nursing facilities
Presenters: Kim Broom, Director of Clinical & Risk Management, and Susan Anderson, Director of Regulatory Affairs, both with FHCA; Hannah Jacobs, Director of Life Enrichment with Aston Health; Jennifer Hayter, Life Enrichment Director with De Luna Health and Rehabilitation Center; Dakotah Nalley, Client Services Consultant with Millennial Health Services; Stephen Lomonico, President of Thrive Behavioral Sciences; and Christian Wilbeck, Director of Survey Services with Carefeed.
Virtual, on-demand Program
Attendees will earn a total of 4 computer-based CEUs, including CE credits for activity professionals from the National Certification Council for Activity Professionals (NCCAP). FHCA will post contact hours to CE Broker upon program completionProvider Number 50-720: Florida Board of Nursing Home Administrators, Florida Board of Nursing, Florida Board of Clinical Social Work and the Florida Board of Occupational Therapy.
COST: $95 FHCA members | $125 Nonmembers
Instructions to Register:
- Review the FHCA registration policies.
- FHCA members will need to log in using their portal credentials to register for complimentary webinars.
- Once you are logged in to the site, you will be able to register by clicking the green register button at the top of the page.*
- *In some cases, members-only webinars will offer instant registration upon your log in.
- If you have forgotten your password, click here.
- Email the FHCA Event Team if you need assistance.
$i++ ?>Susan Anderson
Director of Regulatory Affairs
Florida Health Care Association
Susan Anderson currently serves as the Director of Regulatory Affairs for Florida Health Care Association. In this position, she concentrates on supporting the legislative, regulatory, and policy activities on behalf of association members for nursing centers and assisted living facilities. Ms. Anderson has experience in seniors housing and in developing public policy positions and advising on regulatory compliance. Ms. Anderson is an active member of the Florida Bar. $i++ ?>Kim Broom
Director of Clinical & Risk Management
Florida Health Care Association
Kim Broom is FHCA Director of Clinical & Risk Management. She has been a Registered Nurse for 38 years, with 27 years in long term care as a Director of Nursing, Regional Nurse Consultant and other roles. She is a risk manager and for six years was the administrator of a 68-bed assisted living facility with an Extended Congregate Care license. She has recently received her Certification in Infection Control (CIC) as well. She came to FHCA in May of 2017 and is the liaison to the Senior Clinicians Council, Risk Compliance Council, Infection Prevention Council, and the Florida Center for Assisted Living (FCAL) Committee.
$i++ ?>Christian Wilbeck
Director of Survey Services
Carefeed
Christian Wilbeck is the Director of Survey Services at Carefeed, where he leads the development and implementation of survey programs that help healthcare organizations measure and improve experience and satisfaction outcomes. With more than 20 years of experience designing customer and employee experience programs, Christian has partnered with organizations ranging from Fortune 100 companies to healthcare systems to build data-driven feedback strategies. His background includes leadership roles at Medallia, Perceptyx, and IBM Kenexa, as well as leading enterprise employee experience strategy for a global agribusiness company with more than 40,000 employees. Christian brings deep expertise in survey design, analytics, and experience measurement programs, including regulatory healthcare surveys.
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Hannah Jacobs
Director of Life Enrichment and Employee Culture
Aston Health
Hannah Jacobs, CTRS, CDP, CADDCT, has 10 years of experience in the long term and dementia care. Through her career as a Recreational Therapist, she has worked in Memory Care, SNF, and ALF. Hannah has served as a guest lecturer, speaker, and trainer for Activities Directors, and currently serves as the Director of Life Enrichment and Employee Culture at Aston Health.
$i++ ?>Georgette Bass
Regional Director of Social Services/Activities
Avante Group
Georgette currently has the honor of serving as a Regional Social Services Director with the Avante Group, where she supports Social Services and Activities teams across their skilled nursing facilities throughout Florida. She is deeply passionate about ensuring every resident is cared for with dignity, compassion, and purpose, while maintaining strong regulatory compliance and survey readiness. As a dementia care leader, she is committed to meaningful, person-centered programming. She guides teams in creating engaging experiences for residents of all functioning levels, emphasizing that every interaction can be therapeutic and impactful. She especially enjoys coaching Activity Directors to think creatively, maximize available resources, and bring joy into everyday moments. Her leadership is rooted in service, faith, and collaboration, with a heart-centered approach to empowering teams to lead with excellence while making a meaningful difference in the lives of those we serve.
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Jennifer Hayter
Life Enrichment Director
De Luna Health and Rehabilitation Center
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Dakotah Nalley
Client Services Consultant
Millennial Healthcare Services
$i++ ?>
Stephen Lomonico
President
Thrive Behavioral Sciences
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Register
- Non-member - $125
- Member - $95
- More Information
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Contains 1 Component(s)
This members-only webinar will support skilled nursing facilities' understanding of the requirements and the process for administering two new survey programs that are tied to quality reporting, reimbursement eligibility, and regulatory compliance - CoreQ Resident and Family Satisfaction Survey and AHRQ Patient Safety Culture Survey.
Members-Only Webinar: April 16, 2026
This members-only webinar will support skilled nursing facilities' understanding of the requirements and the process for administering two new survey programs that are tied to quality reporting, reimbursement eligibility, and regulatory compliance - CoreQ Resident and Family Satisfaction Survey and AHRQ Patient Safety Culture Survey. Attendees will gain a better understanding of both survey programs, including the expected timelines and practical steps to prepare for implementation.
Attendees will also meet the team from Carefeed, FHCA's newest Service Corp member that will serve as the preferred provider of survey administration services, offering a program designed specifically for skilled nursing facilities, with discounted pricing exclusively for FHCA members.
Presenters: Tom Parker, FHCA Senior Director of Policy & Reimbursement; Christian Wilbeck, Director of Survey Services, Carefeed
COST: FREE to FHCA members only
Instructions to Register:
- Review the FHCA registration policies.
- FHCA members will need to log in using their portal credentials to register for complimentary webinars.
- Once you are logged in to the site, you will be able to register by clicking the green register button at the top of the page.*
- *In some cases, members-only webinars will offer instant registration upon your log in.
- If you have forgotten your password, click here.
- Email the FHCA Event Team if you need assistance.
$i++ ?>Tom Parker
Senior Director of Policy & Reimbursement
Florida Health Care Association
Tom Parker serves as the Senior Director of Policy & Reimbursement for the Florida Health Care Association. On behalf of FHCA, he serves as a liaison to American Health Care Association and FHCA Reimbursement Committee and represents long term care providers before the Florida Legislature, AHCA, DOEA, CMS, and other entities regarding issues of reimbursement and health care finance policy.
$i++ ?>Christian Wilbeck
Director of Survey Services
Carefeed
Christian Wilbeck is the Director of Survey Services at Carefeed, where he leads the development and implementation of survey programs that help healthcare organizations measure and improve experience and satisfaction outcomes. With more than 20 years of experience designing customer and employee experience programs, Christian has partnered with organizations ranging from Fortune 100 companies to healthcare systems to build data-driven feedback strategies. His background includes leadership roles at Medallia, Perceptyx, and IBM Kenexa, as well as leading enterprise employee experience strategy for a global agribusiness company with more than 40,000 employees. Christian brings deep expertise in survey design, analytics, and experience measurement programs, including regulatory healthcare surveys.
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Register
- Member - Free!
- More Information
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