August 27, 2025 I 1:30 - 2:30 p.m. EST

Mentorships among health care workers can help enhance individuals’ performance, strengthen employee retention and engagement, promote collaboration among the interdisciplinary team and build a stronger community. In this webinar, attendees will learn how Mission Health Communities has found success in developing their employee mentorship program by making individuals feel valued as an integral part of their culture and team. From training existing employees to become mentors to helping new employees feel confident in their role, this webinar will highlight the importance of mentorship and offer best practices for establishing a successful program in your organization. 

Speaker: Cheri Kauset, VP Customer Experience and Communications with Mission Health Communities

COST: FREE to FHCA Members

*No CEUs are provided for this program.

Instructions to Register: 

• Review the FHCA registration policies.
• FHCA members will need to log in using their portal credentials to register for complimentary webinars. 
• Once you are logged in to the site, you will be able to register by clicking the green register button at the top of the page.*
• *In some cases, members-only webinars will offer instant registration upon your log in. 
• If you have forgotten your password, click here.
• Email the FHCA Event Team if you need assistance.

Sponsored By: 

This event will be delivered via Zoom on August 27, 2025, from 1:30 to 2:30 p.m. EST.

• Accessing the Event: Registered attendees will receive an email in advance of the webinar with instructions on how to access the live webinar, which will be broadcast via Zoom.

Questions: Contact eventsupport@fhca.org for more information.

Live Webinar:
May 8, 2025 | 1:30 - 2:30 p.m. EST

Generational leadership is defined as the ability to lead and manage a team of individuals from different age groups, with each generation having its own unique characteristics, attitudes toward work and expectations. During this webinar, Gina Cappitti with LeaderStat will help attendees understand how the various generations learn and how employers can best meet their needs. Doing so is vital to helping organizations be successful in their recruitment and retention strategies, communication and engagement activities, and ultimately, delivery of resident quality care.

Presenter: Gina Cappitti, Director of Workforce Solutions at LeaderStat

COST: FREE to FHCA Members 

*No CEUs are provided for this program.

Instructions to Register: 

• Review the FHCA registration policies.
• FHCA members will need to log in using their portal credentials to register for complimentary webinars. 
• Once you are logged in to the site, you will be able to register by clicking the green register button at the top of the page.*
• *In some cases, members-only webinars will offer instant registration upon your log in. 
• If you have forgotten your password, click here.
• Email the FHCA Event Team if you need assistance.

Sponsored By: 

This event will be delivered via Zoom on May 8, 2025, from 1:30 to 2:30 p.m. EST.

• Accessing the Event: Registered attendees will receive an email in advance of the webinar with instructions on how to access the live webinar, which will be broadcast via Zoom.

Questions: Contact eventsupport@fhca.org for more information.

April 10, 2025 | 1:30 - 3:30 p.m. EST

Historically, one-fifth of Medicare beneficiaries are re-hospitalized within 30 days of discharge, costing centers roughly 17.4 billion dollars in unplanned rehospitalizations. Rehospitalization rates are linked to increased medication errors and hospital-acquired infections, among many other challenges. FHCA's Make a Difference in Your Rehospitalization Rates is a two-hour virtual, live training on April 10, 2025, from 1:30 to 3:30 p.m. EST featuring Amina Dubuisson, Vice President of Clinical Services for Ventura Services. Attendees will learn best practices to catch the warning signs for high-risk residents, perform rounds with rehospitalization risks in mind, engage the interdisciplinary team in reducing return to hospital rates, and other tangible steps to make a positive impact on resident care.

Learner Objectives

Upon completion, participants will be able to:

• Understand the current return to hospital rates in Florida and review the lasting impact on resident care.
• Discuss how to target high risk residents and intervene early.
• Explore ways to reduce rehospitalizations, including an overview of the advantages of the Interact tool. 

Presenter: Amina Dubuisson, Vice President of Clinical Services, Ventura Services of Florida, Inc.

Attendees will earn a total of 2 computer-based CEUs. FHCA will post contact hours to CE Broker on April 25.

Provider Number 50-720: Florida Board of Nursing Home Administrators, Florida Board of Nursing, Florida Board of Clinical Social Work and the Florida Board of Occupational Therapy.

COST: $75 FHCA members | $105 Nonmembers

Instructions to Register: 

• Review the FHCA registration policies.
• FHCA members will need to log in using their portal credentials to receive discount pricing. 
• Once you are logged in to the site, you will be able to register by clicking the green register button at the top of the page. 
• If you have forgotten your password, click here.
• Email the FHCA Event Team if you need assistance.

March 13, 2025 | 1:30 - 3:30 p.m. EST

On November 18, 2024, the Centers for Medicare and Medicaid Services (CMS) released Revised Long-Term Care (LTC) Surveyor Guidance: Significant revisions to enhance quality and oversight of the LTC Survey Process. The memo included significant changes to guidance in Appendix PP related to the updated regulatory areas. The changes will be effective, and surveyors will begin surveying based on the revised guidance, on March 24, 2025 [per QSO-25-12-NH - 1/15/25].  

FHCA will host a virtual, live training on March 13, 2025, from 1:30 - 3:30 p.m. EST, that will provide the entire nursing center interdisciplinary team with a detailed overview of these new survey revisions and regulatory guidelines and how surveyors will use this guidance to determine compliance for skilled nursing facilities. The two-hour program will feature the RB Health Partners, Inc. team, who will outline changes related to unnecessary psychotropic medications, resident admissions, transfers and discharges and other areas that affect daily operations and care. 

Learner Objectives

Upon completion, participants will be able to:

• Review revised survey resources that will be implemented March 24, 2025
• Discuss how surveyors will begin using this guidance to determine compliance with requirements on surveys
• Outline new guidance effective March 24, 2025

Presenter: Robin Bleier, RB Health Partners, Inc.

Attendees will earn a total of 2 computer-based CEUs. FHCA will post contact hours to CE Broker on March 31.

Provider Number 50-720: Florida Board of Nursing Home Administrators, Florida Board of Nursing, Florida Board of Clinical Social Work and the Florida Board of Occupational Therapy.

COST: $75 FHCA members | $105 Nonmembers

Instructions to Register: 

• Review the FHCA registration policies.
• FHCA members will need to log in using their portal credentials to receive discount pricing. 
• Once you are logged in to the site, you will be able to register by clicking the green register button at the top of the page. 
• If you have forgotten your password, click here.
• Email the FHCA Event Team if you need assistance.

Sponsored By: 

This event will be delivered via a two-hour virtual, live training session on March 13, 2025, from 1:30 to 3:30 p.m. EST.

• Accessing the Event: Registered attendees will receive an Event Reminder email by March 11 with instructions on how to access the virtual training, which will be broadcast via Zoom.

• Post-Test Deadline: Attendees must complete the post-test by March 27, at 4:00 p.m. EST to receive CEUs.

Questions: Contact eventsupport@fhca.org for more information.

Live Webinar
March 6, 2025 I 1:30 -2:30 p.m. EST

Florida long term care centers are facing a significant demand for nurses due to an aging population and increasing healthcare needs. This webinar will highlight several long-term strategies to develop a pipeline of clinical nursing staff to address vacancies. Hear from Joanne Hoertz with Brooks Rehabilitation on their use of external recruiting, international nurse recruiting, partnerships with community nursing programs/state workforce funding initiatives and innovative flexible staffing models to meet their workforce needs. The program will also review successful and unsuccessful strategies in onboarding and educating new clinical team members. If you are not able to attend live, the recording will be provided to you.

Presenter: Joanne S. Hoertz, Sr. Vice President Nursing, System Chief Nursing Officer at Brooks Rehabilitation and Genevieve Olaguivel, Director Of Nursing at Brooks Bartram Crossing

COST: FREE to FHCA Members 

*No CEUs are provided for this program.

Instructions to Register: 

• Review the FHCA registration policies.
• FHCA members will need to log in using their portal credentials to register for complimentary webinars. 
• Once you are logged in to the site, you will be able to register by clicking the green register button at the top of the page.*
• *In some cases, members-only webinars will offer instant registration upon your log in. 
• If you have forgotten your password, click here.
• Email the FHCA Event Team if you need assistance.

Sponsored By: 

This event will be delivered via Zoom on March 6, 2025, from 1:30 to 2:30 p.m. EST.

• Accessing the Event: Registered attendees will receive an email in advance of the webinar with instructions on how to access the live webinar, which will be broadcast via Zoom.

Questions: Contact eventsupport@fhca.org for more information.

FHCA's Workforce Webinar Series offer solutions to help address the workforce challenges that nursing centers and assisted living facilities are experiencing today. Topics focus on recruitment, retention and engagement strategies, as well as partnership building to attract and train staff. Webinars are offered live and on-demand and are free to FHCA members only.

Webinars in this series include:

• Long Term Strategies to Address Nursing Workforce Challenges: March 6 at 1:30 p.m. EST
• Developing the Next Generation of Leaders: May 8 at 1:30 p.m. EST
• Mentorships in Healthcare: August 27 at 1:30 p.m. EST
• Building Bridges, Changing Lives: A Practical Approach to Workforce Development and Community Collaboration: recording now available
• Building Teamwork, Motivation and Communication to Strengthen Your Workforce: The Quality Award Ripple Effect: recording now available
• Overtime, Burnout, Turnover: Strategies to Improve Your Center’s Culture and Bottom Line: recording now available
• From CNA to QMA and Other Legislative Updates to Support LTC Career Advancement: recording now available

COST: Free to FHCA Members

*No CEUs are provided for these programs.

Sponsored By: 

Florida’s 2025 Legislative Session begins March 4, and lawmakers are already discussing issues that will impact long term care providers and the residents entrusted to their care. Join FHCA for our annual Legislative Priorities Webinar on Wednesday, February 26, to learn more about the current legislative landscape and the priorities FHCA will focus on to ensure Florida remains the gold standard when it comes to delivering high-quality long term care. FHCA's Government Affairs team will highlight the Governor's recommended budget, what to expect from each chamber’s proposed state budget and the impact on Medicaid reimbursement. An overview of the priorities of both Senate and House leadership will also be discussed, along with an update on legislation that could impact the long term care community. Attendees will also learn how to be an effective advocate for the long term care profession by participating in FHCA's Lobby Wednesdays and other grassroots initiatives.

Speakers: Tricia Thacker, FHCA Legislative Committee Chair, Emmett Reed, FHCA CEO, Tom Parker, FHCA Senior Director of Policy & Reimbursement, Toby Philpot, FHCA Lead Lobbyist, and Susan Anderson, FHCA Director of Regulatory Affairs

COST: Free to FHCA Members

*No CEUs are provided for this program.

Instructions to Register: 

• Review the FHCA registration policies.
• FHCA members will need to log in using their portal credentials to register for complimentary webinars. 
• Once you are logged in to the site, you will be able to register by clicking the green register button at the top of the page.*
• *In some cases, members-only webinars will offer instant registration upon your log in. 
• If you have forgotten your password, click here.
• Email the FHCA Event Team if you need assistance.

This event will be delivered via Zoom on February 26, 2025, from 1:30 to 2:30 p.m. EST.

• Accessing the Event: Registered attendees will receive an email in advance of the webinar with instructions on how to access the live webinar, which will be broadcast via Zoom.

Questions: Contact eventsupport@fhca.org for more information.

Meet Our Sponsors

	HCPCS, Inc. - Health Care Professional Consulting Services, Inc. HCPCS provides Business Systems and Financial operations consulting services. We are dedicated to supporting providers and communities with revenue cycle management and compliance guidelines. Julie Ann Kemman jkemman@hcpcsconsulting.com  www.hcpcsconsulting.com
	Marsh McLennan Agency FHCA's Preferred Insurance and Risk Management Partner.  * Business Insurance * Employee Health & Benefits * Private Client Services * Retirement Services Patrick McConachie  patrick.mcconachie@MarshMMA.com MarshMMA.com
	Medline Industries Medline is the leading post-acute medical supply provider offering solutions to lower readmissions, improve customer satisfaction scores and help reduce tags on state surveys. Bradlee Cox  bcox@medline.com www.medline.com

This free, members-only on-demand webinar provides step-by-step instructions for navigating AHCA’s Incident Reporting System. Viewers will walk through the portal, troubleshoot and resolve common errors, and gain proficiency in AIRS reporting. Brandi Byrd with the Agency for Health Care Administrator demonstrates the process for submitting federal reports and Adverse Incident Reports using the AIRS system. This training includes an overview of the AIRS Portal with simple, step-by-step instructions to set up an account, navigate the portal, and report details. 

Learner Objectives

Upon completion of the webinar, attendees will be able to:

1. Understand how to become a registered user in the AHCA Incident Reporting System (AIRS).
2. Understand how to create and update your facility’s Federal report or Adverse Incident report in AIRS.
3. Be able to troubleshoot and resolve common errors.
4. Be able to find and use the Office of Risk Management and Patient Safety website.
5. Be more prepared when completing reports within AIRS. 

Speaker: Brandi Byrd, Agency for Health Care Administration

COST: FREE to FHCA Members

*No CEUs are provided for this program.

Instructions to Register: 

• Review the FHCA registration policies.
• FHCA members will need to log in using their portal credentials to register for complimentary webinars. 
• Once you are logged in to the site, you will be able to register by clicking the green register button at the top of the page.*
• *In some cases, members-only webinars will offer instant registration upon your log in. 
• If you have forgotten your password, click here.
• Email the FHCA Event Team if you need assistance.

FHCA’s Paid Feeding Assistant Training Program is approved by the Agency for Health Care Administration (AHCA) and prepares centers to train new and existing staff to safely assist with feeding residents. This specialized staff training program supports nursing centers with compliance with Federal Code of Regulations (CFR) 483.60. The curriculum covers infection control, communication, emergency procedures, techniques and appropriate responses to resident behavior and provides comprehensive information on how to meet all regulatory requirements.

FHCA's Paid Feeding Assistant Training Program is a 12-hour course (8 hours classroom training/4 hours clinical training). It includes a Course Outline and Program Overview, with chapters focused on training specific to the areas of:

1. Regulatory Review
2. Residents Rights
3. Infection Control
4. Communication and Interpersonal Relationship Skills
5. Safety and Emergency Procedures Including Heimlich Maneuver
6. Recognizing Changes in Residents that are Inconsistent with their Normal Behavior and the
7. Importance of Reporting those Changes to the Supervisory Nurse
8. Appropriate Responses to Resident Behavior
9. Assistance with Feeding and Hydration
10. Feeding Techniques

Supplemental materials include:

• Outline of Content
• CMS S&C-07-30: Nursing Homes - Issuance of New Tag F373 (Paid Feeding Assistants) as Part
• of Appendix PP, State Operations Manual, Including Training Materials (8/10/07)
• Residents Rights Explained
• Definition of Terms
• List of Competencies
• Answer Key
• AHCA PFA Program Approval Form
• Certificate of Completion

COST: $300 FHCA members | $500 Nonmembers

This on-demand webinar focuses on managing the risk of antipsychotic medication usage in the long term care setting, including an understanding of the clinical implications of long-term usage, potential deficiency citations and establishing a care plan to establish resident-centered goals to improve outcomes and reduce usage.

Speakers: Stephen Lomonico, Thrive Behavioral Sciences, and Robin Bleier, RB Health Partners, Inc.

COST: FREE to FHCA Members 

*No CEUs are provided for this program.

Instructions to Register: 

• Review the FHCA registration policies.
• FHCA members will need to log in using their portal credentials to register for complimentary webinars. 
• Once you are logged in to the site, you will be able to register by clicking the green register button at the top of the page.*
• *In some cases, members-only webinars will offer instant registration upon your log in. 
• If you have forgotten your password, click here.
• Email the FHCA Event Team if you need assistance.