Workforce Webinar Series

Workforce Webinar Series

FHCA's Workforce Webinar Series offer solutions to help address the workforce challenges that nursing centers and assisted living facilities are experiencing today. Topics focus on recruitment, retention and engagement strategies, as well as partnership building to attract and train staff. Webinars are offered live and on-demand and are free to FHCA members only.

Webinars in this series include:

  • Long Term Strategies to Address Nursing Workforce Challenges: March 6 at 1:30 p.m. EST
  • Developing the Next Generation of Leaders: May 8 at 1:30 p.m. EST
  • Building Bridges, Changing Lives: A Practical Approach to Workforce Development and Community Collaboration: recording now available
  • Building Teamwork, Motivation and Communication to Strengthen Your Workforce: The Quality Award Ripple Effect: recording now available
  • Overtime, Burnout, Turnover: Strategies to Improve Your Center’s Culture and Bottom Line: recording now available
  • From CNA to QMA and Other Legislative Updates to Support LTC Career Advancement: recording now available

COST: Free to FHCA Members

*No CEUs are provided for these programs.

  • Long Term Strategies to Address Nursing Workforce Challenges
    Contains 1 Component(s) Includes a Live Web Event on 03/06/2025 at 1:30 PM (EST)

    This March 6, 2025, webinar will highlight several long-term strategies to develop a pipeline of clinical nursing staff to address vacancies, including the use of external recruiting, international nurse recruiting, partnerships with community nursing programs/state workforce funding initiatives and innovative flexible staffing models .

    Live Webinar
    March 6, 2025 I 1:30 -2:30 p.m. EST

    Florida long term care centers are facing a significant demand for nurses due to an aging population and increasing healthcare needs. This webinar will highlight several long-term strategies to develop a pipeline of clinical nursing staff to address vacancies. Hear from Joanne Hoertz with Brooks Rehabilitation on their use of external recruiting, international nurse recruiting, partnerships with community nursing programs/state workforce funding initiatives and innovative flexible staffing models to meet their workforce needs. The program will also review successful and unsuccessful strategies in onboarding and educating new clinical team members. If you are not able to attend live, the recording will be provided to you.

    Presenter: Joanne S. Hoertz, Sr. Vice President Nursing, System Chief Nursing Officer at Brooks Rehabilitation and Genevieve Olaguivel, Director Of Nursing at Brooks Bartram Crossing

    COST: FREE to FHCA Members 

    *No CEUs are provided for this program.

    Instructions to Register: 

    • Review the FHCA registration policies.
    • FHCA members will need to log in using their portal credentials to register for complimentary webinars. 
    • Once you are logged in to the site, you will be able to register by clicking the green register button at the top of the page.*
    • *In some cases, members-only webinars will offer instant registration upon your log in. 
    • If you have forgotten your password, click here.
    • Email the FHCA Event Team if you need assistance.

    This event will be delivered via Zoom on March 6, 2025, from 1:30 to 2:30 p.m. EST.

    • Accessing the Event: Registered attendees will receive an email in advance of the webinar with instructions on how to access the live webinar, which will be broadcast via Zoom.

    Questions: Contact eventsupport@fhca.org for more information.

    Joanne Hoertz

    Sr. Vice President Nursing, System Chief Nursing Officer

    Brooks Rehabilitation

    Joanne Stevens Hoertz, RN, MSN, CRRN, is the Senior Vice President for Nursing and CNE at Brooks Rehabilitation in Jacksonville. There she collaboratively provides clinical, financial, and administrative leadership for nursing services across all of the Brooks Rehabilitation sites:  Inpatient Rehab Hospital, Skilled Nursing at two campuses and a large home health agency.  

  • Mentorships in Healthcare: Strategies to Support Your Retention, Engagement and Organizational Culture
    Contains 1 Component(s) Includes a Live Web Event on 08/27/2025 at 1:30 PM (EDT)

    This August 27, 2025, webinar highlights how one organization found success in developing their employee mentorship program by making individuals feel valued as an integral part of their culture and team. Providers will learn the importance of mentorship and best practices for establishing a successful program in their organization.

    August 27, 2025 I 1:30 - 2:30 p.m. EST

    Mentorships among health care workers can help enhance individuals’ performance, strengthen employee retention and engagement, promote collaboration among the interdisciplinary team and build a stronger community. In this webinar, attendees will learn how Mission Health Communities has found success in developing their employee mentorship program by making individuals feel valued as an integral part of their culture and team. From training existing employees to become mentors to helping new employees feel confident in their role, this webinar will highlight the importance of mentorship and offer best practices for establishing a successful program in your organization. 

    Speaker: Cheri Kauset, VP Customer Experience and Communications with Mission Health Communities

    COST: FREE to FHCA Members

    *No CEUs are provided for this program.

    Instructions to Register: 

    • Review the FHCA registration policies.
    • FHCA members will need to log in using their portal credentials to register for complimentary webinars. 
    • Once you are logged in to the site, you will be able to register by clicking the green register button at the top of the page.*
    • *In some cases, members-only webinars will offer instant registration upon your log in. 
    • If you have forgotten your password, click here.
    • Email the FHCA Event Team if you need assistance.

    This event will be delivered via Zoom on August 27, 2025, from 1:30 to 2:30 p.m. EST.

    • Accessing the Event: Registered attendees will receive an email in advance of the webinar with instructions on how to access the live webinar, which will be broadcast via Zoom.

    Questions: Contact eventsupport@fhca.org for more information.

    Cheri Kauset

    VP Customer Experience and Communications

    Mission Health

    Cheri serves as Vice President of Customer Experience and Communications at Mission Health Communities. She is an accomplished marketing and communications executive with over 25 years of experience in the senior care industry. With a proven track record in brand development, customer experience enhancement, and employee engagement, she is responsible for developing and implementing Mission Health's employee engagement programs, recruitment, and retention initiative an leads their initiatives to enhance customer and employee satisfaction across 50 health centers in six states.

  • Developing the Next Generation of Leaders
    Contains 1 Component(s) Includes a Live Web Event on 05/08/2025 at 1:30 PM (EDT)

    This May 8, 2025, webinar will help attendees understand how the various generations learn and how employers can best meet their needs. Doing so is vital to helping organizations be successful in their recruitment and retention strategies, communication and engagement activities, and ultimately, delivery of resident quality care.

    Live Webinar:
    May 8, 2025 | 1:30 - 2:30 p.m. EST

    Generational leadership is defined as the ability to lead and manage a team of individuals from different age groups, with each generation having its own unique characteristics, attitudes toward work and expectations. During this webinar, Gina Cappitti with LeaderStat will help attendees understand how the various generations learn and how employers can best meet their needs. Doing so is vital to helping organizations be successful in their recruitment and retention strategies, communication and engagement activities, and ultimately, delivery of resident quality care.

    Presenter: Gina Cappitti, Director of Workforce Solutions at LeaderStat

    COST: FREE to FHCA Members 

    *No CEUs are provided for this program.

    Instructions to Register: 

    • Review the FHCA registration policies.
    • FHCA members will need to log in using their portal credentials to register for complimentary webinars. 
    • Once you are logged in to the site, you will be able to register by clicking the green register button at the top of the page.*
    • *In some cases, members-only webinars will offer instant registration upon your log in. 
    • If you have forgotten your password, click here.
    • Email the FHCA Event Team if you need assistance.

    This event will be delivered via Zoom on May 8, 2025, from 1:30 to 2:30 p.m. EST.

    • Accessing the Event: Registered attendees will receive an email in advance of the webinar with instructions on how to access the live webinar, which will be broadcast via Zoom.

    Questions: Contact eventsupport@fhca.org for more information.

    Gina Cappitti, LNHA, CEAL, CDP

    Director of Workforce Solutions

    LeaderStat

    Gina Cappitti, LNHA, CEAL, CDP, and Director of Workforce Solutions brings over 9 years of experience in the long-term care industry. She has managed a variety of centers including skilled nursing and rehabilitation facilities, as well as assisted and independent living communities. At LeaderStat, Gina’s focus is on implementing solutions to the industry’s workforce challenges and providing support to long-term care centers and professionals.  As part of this initiative, Gina manages LeaderStat’s Managed Service Provider (MSP) program and developed and conducts customized Recruitment and Hiring Consulting assessments to senior living centers.   Gina serves as a member of several Professional Development and Workforce Committees for associations such as LeadingAge Ohio, Ohio Health Care Association, Pennsylvania Health Care Association, and Florida Health Care Association.  Gina was recently nominated and inducted into the Marquis Who’s Who in America for 2022-2023 for her dedication to improving the lives of residents in nursing home facilities.  

  • 2024 Workforce Webinars
    Contains 8 Component(s)

    In celebration of Careers in Aging Month 2024, FHCA's Workforce Webinar Series offers solutions to help address the staffing challenges that nursing centers and assisted living facilities are experiencing today. During these on-demand webinars, leaders in the field present practical approaches to workforce development through community collaboration, how the Quality Award journey can support employee recruitment and engagement, tips for alleviating burnout to improve your center's culture and bottom line, and a review of the QMA training competencies to prepare for implementation of this program.

    In celebration of Careers in Aging Month 2024, FHCA's Workforce Webinar Series offers solutions to help address the staffing challenges that nursing centers and assisted living facilities are experiencing today. During these on-demand webinars, leaders in the field share practical approaches to workforce development through community collaboration, how the Quality Award journey can support employee recruitment and engagement, tips for alleviating burnout to improve your center's culture and bottom line, and a review of the QMA training competencies to prepare for implementation of this program. 

    The following webinars are available on-demand.

    • Building Bridges, Changing Lives: A Practical Approach to Workforce Development and Community Collaboration
    • Building Teamwork, Motivation and Communication to Strengthen Your Workforce: The Quality Award Ripple Effect
    • Overtime, Burnout, Turnover: Strategies to Improve Your Center’s Culture and Bottom Line
    • From CNA to QMA and Other Legislative Updates to Support LTC Career Advancement

    COST: Free to FHCA Members

    Lisa Chamness and Maria Darby

    Dwyer Workforce Development

    Kelly Smith

    Q3 Healthcare Consulting

    Jennifer Ziolkowski

    Q3 Healthcare Consulting

    Evan Kuo

    KARE

    Susan Anderson

    Director of Regulatory Affairs

    Florida Health Care Association

    Susan Anderson currently serves as the Director of Regulatory Affairs for Florida Health Care Association. In this position, she concentrates on supporting the legislative, regulatory, and policy activities on behalf of association members for nursing centers and assisted living facilities. Ms. Anderson has experience in seniors housing and in developing public policy positions and advising on regulatory compliance. Ms. Anderson is an active member of the Florida Bar.