Advance to Silver: Quality Award Next Steps Webinar

Advance to Silver: Quality Award Next Steps Webinar

Includes a Live Web Event on 08/28/2026 at 11:00 AM (EDT)

Friday, August 28 | 11:00 a.m. - 12:00 p.m. EST

Ready to take the next step in your quality journey? This free, members-only webinar will discuss why organizations should advance from the Bronze Quality Award to the Silver Quality Award. Kelly Smith of Q3 Healthcare Consulting, an AHCA/NCAL Gold Examiner and FHCA’s Baldrige consultant, will highlight the financial and operational benefits of earning Silver, including Quality Incentive Points that can improve Medicaid reimbursement, greater workforce stability and enhanced marketability for your care center. Attendees will learn more about the criteria, application process and available AHCA/NCAL and FHCA resources, including office hours and quick consults with members of the FHCA Performance Excellence Council to support applicants along the way.

Presenters: Kelly Smith, Q3 Healthcare Consulting

COST: Free to FHCA Members

*No CEUs are provided for this program.

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Kelly Smith

Kelly Smith

CEO

Q3 Healthcare Consulting

Dr. Kelly Smith is the CEO of Q3 Healthcare Consulting, Dr. Smith brings a systems-based approach to quality improvement—connecting strategy, workforce engagement, operations, and customer satisfaction. Her expertise lies in evidence-based frameworks, such as the Baldrige Framework for Performance Excellence and Lean Six Sigma, which she applies to improve long-term care outcomes. Dr. Smith was previously the Director of Process Improvement at a large senior care provider, including nursing homes, assisted living facilities, and post-acute care. Dr. Smith holds a doctorate in Aging Studies, is an AHCA/NCAL National Quality Award Program Gold Examiner and Trainer, a Certified Professional in Healthcare, and a Certified Lean Six Sigma Black Belt.

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Advance to Silver: Quality Award Next Steps Webinar
08/28/2026 at 11:00 AM (EDT)  |  60 minutes
08/28/2026 at 11:00 AM (EDT)  |  60 minutes Ready to take the next step in your quality journey? This free, members-only webinar will discuss why organizations should advance from the Bronze Quality Award to the Silver Quality Award. Kelly Smith of Q3 Healthcare Consulting, an AHCA/NCAL Gold Examiner and FHCA’s Baldrige consultant, will highlight the financial and operational benefits of earning Silver, including Quality Incentive Points that can improve Medicaid reimbursement, greater workforce stability and enhanced marketability for your care center. Attendees will learn more about the criteria, application process and available AHCA/NCAL and FHCA resources, including office hours and quick consults with members of the FHCA Performance Excellence Council to support applicants along the way.
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