Back to fhca.org
Catalog Advanced Search
-
Contains 1 Component(s) Includes a Live Web Event on 06/30/2026 at 1:00 PM (EDT)
This annual webinar focuses on the strategies and tools to assist nursing centers and assisted living facilities with preparing for the upcoming hurricane season.
Tuesday, June 30 | 1:00 - 2:00 p.m. EST
This annual webinar is designed to provide strategies and tools to assist nursing centers and assisted living facilities as they gear up to weather the hurricane season. This education will cover preparedness tips and best practices from the Agency for Health Care Administration, an overview of power restoration, evacuations and provider response, as well as resources available from Florida’s Health Care Coalitions to support providers before, during, and after hurricane landfall.
Presenters: Bernard Hudson, Agency for Health Care Administration and Mel Beal, Facility Support Company
COST: Free to FHCA Members
*No CEUs are provided for this program.
Instructions to Register:
- Review the FHCA registration policies.
- FHCA members will need to log in using their portal credentials to register for complimentary webinars.
- Once you are logged in to the site, you will be able to register by clicking the green register button at the top of the page.*
- *In some cases, members-only webinars will offer instant registration upon your log in.
- If you have forgotten your password, click here.
- Email the FHCA Event Team if you need assistance.
Bernard Hudson
Chief, Bureau Health Facility Regulation
Agency for Health Care Administration
Bernard Hudson has worked in health and human service programs for over 20 years with a focus in data analysis, incident reporting and health care facility regulation compliance with both state and federal requirements where applicable. He served as the Emergency Coordinating Officer for the Agency and most recently as the Long-Term Care Services Unit Manager where he was responsible for the regulation of providers that offered long-term care services. Bernard currently serves as Chief of the Bureau of Health Facility Regulation in the Division of Health Care Policy and Oversight. He has served in this role since December of2021 and has oversight of four licensure units, the division's rule coordination section and the Certificate of Need/Commercial Managed Care unit.
Mel Beal
CEO
Facility Support Company
Mel Beal is an experienced healthcare executive with over 40 years in long-term care leadership. He currently serves as Chief Executive Officer of Airamid Health Services (since 2011). Previously, he was Senior Vice President of Operations at Extendicare Health Services and held several leadership roles at Beverly Enterprises, including Vice President of Operations. Mel holds a B.S.N. from The Ohio State University and has held licenses as a Registered Nurse and Nursing Home Administrator. He has served on numerous industry boards, including the Florida Health Care Association, Our Florida Promise, and Florida Health Care Quality Partners bringing deep expertise and a long-standing commitment to quality care and operational excellence.
-
Register
- Member - Free!
- More Information
-
Contains 3 Component(s), Includes Credits Includes a Live Web Event on 06/17/2026 at 1:00 PM (EDT)
This training equips social workers with the knowledge and confidence to navigate critical responsibilities related to reporting suspicions of abuse.
Virtual, Live Training: June 17, 2026
1:00 - 3:00 p.m. ESTThis training equips social workers with the knowledge and confidence to navigate critical responsibilities related to reporting suspicions of abuse. Participants will learn to recognize signs of abuse, neglect, and exploitation, and understand their duty to report suspected harm. The training also helps social workers strengthen their understanding of advance directives and clarifies key legal obligations to assist with protecting client rights while ensuring safety and compliance.
Upon completion, participants will be able to:
- Recognize signs of abuse, neglect and exploitation
- Discuss reporting responsibilities and suspicions of abuse
- Define key topics related to advance directives
- Identify the legal responsibilities of the social worker
Presenters: Kim Broom, Director of Clinical & Risk Management, and Susan Anderson, Director of Regulatory Affairs, both with FHCA
Virtual, Live Broadcast Program
Attendees will earn a total of 2 computer-based CEUs. The program will be delivered via a two-hour virtual, live session on June 17, 2026, from 1:00 - 3:00 p.m. EST. Registered attendees will receive an email by June 16, 2026, with instructions on how to access the virtual training, which will be broadcast via Zoom. Attendees must complete the post-test by June 8 at 4:00 p.m. EST to receive CEUs.Provider Number 50-720: Florida Board of Nursing Home Administrators, Florida Board of Nursing, Florida Board of Clinical Social Work and the Florida Board of Occupational Therapy.
COST: $75 FHCA members | $105 Nonmembers
Instructions to Register:
- Review the FHCA registration policies.
- FHCA members will need to log in using their portal credentials to register for complimentary webinars.
- Once you are logged in to the site, you will be able to register by clicking the green register button at the top of the page.*
- *In some cases, members-only webinars will offer instant registration upon your log in.
- If you have forgotten your password, click here.
- Email the FHCA Event Team if you need assistance.
Kim Broom
Director of Clinical & Risk Management
Florida Health Care Association
Kim Broom is FHCA Director of Clinical & Risk Management. She has been a Registered Nurse for 38 years, with 27 years in long term care as a Director of Nursing, Regional Nurse Consultant and other roles. She is a risk manager and for six years was the administrator of a 68-bed assisted living facility with an Extended Congregate Care license. She has recently received her Certification in Infection Control (CIC) as well. She came to FHCA in May of 2017 and is the liaison to the Senior Clinicians Council, Risk Compliance Council, Infection Prevention Council, and the Florida Center for Assisted Living (FCAL) Committee.
Susan Anderson
Director of Regulatory Affairs
Florida Health Care Association
Susan Anderson currently serves as the Director of Regulatory Affairs for Florida Health Care Association. In this position, she concentrates on supporting the legislative, regulatory, and policy activities on behalf of association members for nursing centers and assisted living facilities. Ms. Anderson has experience in seniors housing and in developing public policy positions and advising on regulatory compliance. Ms. Anderson is an active member of the Florida Bar. The program will be delivered via a two-hour virtual, live session on June 17, 2026, from 1:00 - 3:00 p.m. EST.
- Attendees will earn a total of 2 computer-based CEUs.
- Registered attendees will receive an email by June 16, 2026, with instructions on how to access the virtual trainings, which will be broadcast via Zoom.
- Attendees must complete the post-test by July 8 at 4:00 p.m. EST to receive CEUs.
-
Register
- Non-member - $105
- Member - $75
- More Information
-
Contains 4 Component(s), Includes Credits Includes a Live Web Event on 06/10/2026 at 1:00 PM (EDT)
This training will provide a comprehensive overview of the Certified Medical Director role, including regulatory requirements outlined in Florida Senate Bill 2514 and Rule 59A-4.1075, as well as the pathway to certification and evolving expectations in today’s healthcare environment.
Virtual, Live Training: June 10, 2026
1:00 - 3:00 p.m. EST
This training will provide a comprehensive overview of the Certified Medical Director role, including regulatory requirements outlined in Florida Senate Bill 2514 and Rule 59A-4.1075, as well as the pathway to certification and evolving expectations in today’s healthcare environment. Participants will gain critical insight into the legal landscape of contracting with a Certified Medical Director, with focused discussion on compliance with the Stark Law, Anti-Kickback Statute, and other key regulatory considerations impacting healthcare organizations. Additionally, this training will outline what organizations should expect from their Certified Medical Director, including leadership in Quality Assurance and Performance Improvement (QAPI), oversight of clinical documentation, and active involvement in care planning and clinical decision-making to drive quality outcomes and regulatory compliance.
Ideal for administrators, physicians, risk managers, and interdisciplinary leaders, this training equips attendees with practical knowledge to strengthen compliance, enhance clinical oversight, and optimize the value of medical direction services.
Presenters: Dr. Shark Bird, MD, CMD; Karen Goldsmith, Regulatory Counsel; Robin Allen, Chief Risk Officer, The Lilac Health Group; and Kendra Ferrero, VP Administrative Services, Onyx Health
Upon completion, participants will be able to:
- Review the role of a Certified Medical Director, including requirements outlined in Florida Senate Bill 2514 and Rule 59A-4.1075, core roles and responsibilities, and the process for obtaining Certified Medical Director designation.
- Analyze the legal considerations involved in contracting with a Certified Medical Director, including compliance with the Stark Law, Anti-Kickback Statute, and other applicable regulatory requirements.
- Describe key expectations of a Certified Medical Director, including leadership in Quality Assurance and Performance Improvement (QAPI), oversight of clinical documentation, and involvement in care planning and clinical decision-making.
Continuing Education
Attendees will earn a total of 2 computer-based CEUs. The program will be delivered via a two-hour virtual, live sessions from on June 10, 2026, from 1:00 - 3:00 p.m. EST. Registered attendees will receive an email by June 9, 2026, with instructions on how to access the virtual training, which will be broadcast via Zoom. Attendees must complete the post-test by July 1 at 4:00 p.m. EST to receive CEUs.Provider Number 50-720: Florida Board of Nursing Home Administrators, Florida Board of Nursing, Florida Board of Clinical Social Work and the Florida Board of Occupational Therapy.
COST: $75 FHCA members | $105 Nonmembers
Instructions to Register:
- Review the FHCA registration policies.
- FHCA members will need to log in using their portal credentials to register for complimentary webinars.
- Once you are logged in to the site, you will be able to register by clicking the green register button at the top of the page.*
- *In some cases, members-only webinars will offer instant registration upon your log in.
- If you have forgotten your password, click here.
- Email the FHCA Event Team if you need assistance.
The program will be delivered via a two-hour virtual, live sessions on June 10, 2026, from 1:00 - 3:00 p.m. EST.
- Attendees will earn a total of 2 computer-based CEUs.
- Registered attendees will receive an email by June 9, 2026, with instructions on how to access the virtual training, which will be broadcast via Zoom.
- Attendees must complete the post-test by July 1 at 4:00 p.m. EST to receive CEUs.
Robin Allen
Chief Risk Officer
The Lilac Health Group
Robin Allen is the Chief Risk Officer for The Lilac Health Group, supporting a portfolio of SNFs and ALFs across Florida. She received her undergraduate and graduate degrees at Florida State University in Speech Pathology. Robin’s career has focused on post-acute care initially in Therapy Services. Robin then became a Healthcare Risk Manager and focused her efforts on proactive and response-driven Risk Management. Robin is the Chair of the FHCA Risk and Compliance Council.
Dr. Shark Bird
MD, CMD
PALTmed
Dr. Bird is a Certified Medical Director with PALTmed. He previously served as Chief Medical Officer for the nation’s largest provider of wound physicians in the post-acute setting and spearheaded the writing and development of their year long fellowship program. Dr. Bird attended undergraduate and graduate school at Ball State University in Muncie, IN and Medical School at Marshall University School of Medicine in Huntington, WV. He completed his residency in family medicine with West Virginia University/CAMC in Charleston, WV before beginning his solo practice in rural West Virginia. He currently serves as president of FMDA Florida society for post-acute and long term care
Karen Goldsmith
Attorney
FHCA's Regulatory Counsel
Karen Goldsmith is Florida Health Care Association's Regulatory Counsel and previously served as the association's Legal Counsel since 1980. She represents several providers of nursing homes and assisted living facilities. She is active on the American Health Care Association Legal Committee and served as its chairman for two terms. She is active in the American Health Lawyers Association. She speaks often on health care and legal issues and has written numerous articles.
Kendra Ferrero
VP of Administrative Services
Onyx Health
Dr. Kendra Ferrero is currently the Vice-President of Administrative Services for Onyx Care Centers. Dr. Kendra Ferrero is a multi-state licensed RN board certified in Gerontology She also holds an active Nursing Home Administrator license in several states. She earned her MBA from Warner University and her Doctorate with a specialty in Health Care Administration from Northcentral University. She has worked in the post-acute environment since 1977. She has been involved in the delivery of educational presentations in skilled nursing since 1984. She sits on numerous FHCA and AHCA/NCAL committees. She is a Senior Examiner for the AHCA/NCAL Quality Program.
-
Register
- Non-member - $105
- Member - $75
- More Information
-
Contains 6 Component(s), Includes Credits
This two-part program provides a comprehensive review of federal and state regulatory requirements governing Do Not Resuscitate (DNR) orders and advance directives
Two-part Virtual, Live Training: April 29 & May 14, 2026
1:00 - 3:00 p.m. ESTThis two-part virtual, live training will provide nurses, social workers, administrators, and other members of the interdisciplinary team with a comprehensive review of federal and state regulatory requirements governing Do Not Resuscitate (DNR) orders and advance directives. Representatives from the Agency for Health Care Administration and FHCA's Risk/Compliance Council, along with FHCA's Regulatory Counsel, will examine legal standards, documentation mandates, scope of practice considerations, and risk management strategies to ensure compliance and protect patient rights. This is a valuable training to ensure the entire interdisciplinary team is knowledgeable and prepared to manage end-of-life, person-centered care needs of residents.
Part One will review federal and state regulations related to DNRs and advance directives and discuss the root cause of citations for Do Not Resuscitate Orders (DNROs) and advance directives from the past five years. Part Two will help attendees apply the regulations to skilled nursing center practices, along with topics related to who has the authority to make changes to advance directives and when these changes can be made.
Upon completion, participants will be able to:
- Describe key state and federal regulations related to DNR and advance directives.
- Discuss frequently cited tags and root cause analysis for citations.
- Explain nurses' and other staff members' legal responsibilities and scope of practice in end-of-life decision-making.
- Identify documentation standards for regulatory compliance and implementation of DNROs and advance directives.
- Recognize common compliance risks and strategies for educating staff and mitigating liability.
- Discuss the Heimlich maneuver and residents with a DNRO.
- Discuss who has the authority to make changes to advance directives and when changes can be made.
Presenters: Michelle Dillehay, Agency for Health Care Administration; Robin Allen, The Lilac Health Group; Susan Anderson, FHCA; Karen Goldsmith, attorney; Robin Bleier and Hazel Mahoney, both with RB Health Partners, Inc.; and Kendra Ferrero, Onyx Health
Virtual, Live Broadcast Program Delivered over Two Parts
Attendees will earn a total of 4 computer-based CEUs. The program will be delivered via 2, two-hour virtual, live sessions from on April 29 and May 14, 2026, from 1:00 - 3:00 p.m. EST. Registered attendees will receive an email by April 28, 2026, with instructions on how to access the virtual trainings, which will be broadcast via Zoom. Attendees must complete the post-test by May 28 at 4:00 p.m. EST to receive CEUs.
Provider Number 50-720: Florida Board of Nursing Home Administrators, Florida Board of Nursing, Florida Board of Clinical Social Work and the Florida Board of Occupational Therapy.
COST: $150 FHCA members | $210 Nonmembers
Instructions to Register:
- Review the FHCA registration policies.
- FHCA members will need to log in using their portal credentials to register for complimentary webinars.
- Once you are logged in to the site, you will be able to register by clicking the green register button at the top of the page.*
- *In some cases, members-only webinars will offer instant registration upon your log in.
- If you have forgotten your password, click here.
- Email the FHCA Event Team if you need assistance.
Virtual, Live Broadcast Program Delivered over Two Parts
The program will be delivered via 2, two-hour virtual, live sessions on April 29 and May 14, 2026, from 1:00 - 3:00 p.m. EST.
- Attendees will earn a total of 4 computer-based CEUs.
- Registered attendees will receive an email by April 28, 2026, with instructions on how to access the virtual trainings, which will be broadcast via Zoom.
- Attendees must complete the post-test by May 28 at 4:00 p.m. EST to receive CEUs.
Michelle Dillehay
Registered Nursing Consultant
Agency for Health Care Administration
Michelle Dillehay BSN, RN, GERO-BC, has been employed with the Agency for Health Care Administration since 1999. Currently, she enjoys working in the Survey and Certification Support Branch to provide training and quality assurance in Field Operations. She served as a supervisor and preceptor for the Orlando office that includes Orange, Seminole, Brevard and Osceola counties. Michelle was also a Registered Nurse Specialist surveyor and a Quality-of-Care Monitor for nursing homes and assisted living facilities from Daytona Beach to Miami. Michelle received her Bachelor of Science in Nursing from Kent State University in Ohio in 1988 and has her Certification in Gerontology from the American Nurses Credentialing Center. She has over 30 years of experience in long term care.
Karen Goldsmith
Attorney
FHCA's Regulatory Counsel
Karen Goldsmith is Florida Health Care Association's Regulatory Counsel and previously served as the association's Legal Counsel since 1980. She represents several providers of nursing homes and assisted living facilities. She is active on the American Health Care Association Legal Committee and served as its chairman for two terms. She is active in the American Health Lawyers Association. She speaks often on health care and legal issues and has written numerous articles.
Robin Bleier
President/CEO
RB Health Partners, Inc.
Robin A. Bleier RN, HCRM, LNC, is President/CEO of RB Health Partners, Inc. She has 40 years of health care experience, 30 of which are in long term care. Robin's passion is teaching and training with a focus on risk management as a means to help improve quality and resident outcomes while increasing long term care professional's work satisfaction. Robin worked as a nursing assistant, LPN, RN, DON, regional nurse, CCO, and COO. She now owns and operates RB Health Partners, Inc. (RBHPs) a long-term care consultancy firm for the past 20 years. RBHPs employs an interdisciplinary team of subject matter experts and consultants to support long term care providers meet their quality improvement goals.
Hazel Mahoney
Executive Risk Compliance Advisor
RB Health Partners, Inc.
Hazel Mahoney is Executive Risk Compliance Advisor at RB Health Partners, Inc. She has been a nurse since 1975 and remains excited about working in health care. Throughout her career, she has worked in acute care in nursing, case management and risk management before coming to long term care in approximately 2000. Since that time Hazel has served three companies in risk roles adding compliance in 2018. During Hazel's long term care career, she has engaged in risk and compliance-related committees, subgroups and the promotion of professionals pursuing these important areas. She has been the Chair of the Florida Health Care Association Risk and Compliance Counsel and remains active and in a leadership role today. Hazel has experience in guiding facilities under corporate integrity agreements through the Office of Inspector General (OIG). Hazel is well known for her skills in developing risk and compliance programs, education and training and mentoring those who wish to further develop in these areas. Hazel is passionate about resident safety in the long-term care environment and recommends innovative approaches to help solve difficult challenges.
Kendra Ferrero
VP of Administrative Services
Onyx Health
Dr. Kendra Ferrero is currently the Vice-President of Administrative Services for Onyx Care Centers. Dr. Kendra Ferrero is a multi-state licensed RN board certified in Gerontology She also holds an active Nursing Home Administrator license in several states. She earned her MBA from Warner University and her Doctorate with a specialty in Health Care Administration from Northcentral University. She has worked in the post-acute environment since 1977. She has been involved in the delivery of educational presentations in skilled nursing since 1984. She sits on numerous FHCA and AHCA/NCAL committees. She is a Senior Examiner for the AHCA/NCAL Quality Program.
Susan Anderson
Director of Regulatory Affairs
Florida Health Care Association
Susan Anderson currently serves as the Director of Regulatory Affairs for Florida Health Care Association. In this position, she concentrates on supporting the legislative, regulatory, and policy activities on behalf of association members for nursing centers and assisted living facilities. Ms. Anderson has experience in seniors housing and in developing public policy positions and advising on regulatory compliance. Ms. Anderson is an active member of the Florida Bar. Robin Allen
Chief Risk Officer
The Lilac Health Group
Robin Allen is the Chief Risk Officer for The Lilac Health Group, supporting a portfolio of SNFs and ALFs across Florida. She received her undergraduate and graduate degrees at Florida State University in Speech Pathology. Robin’s career has focused on post-acute care initially in Therapy Services. Robin then became a Healthcare Risk Manager and focused her efforts on proactive and response-driven Risk Management. Robin is the Chair of the FHCA Risk and Compliance Council.
-
Register
- Non-member - $210
- Member - $150
- More Information
-
Contains 4 Component(s), Includes Credits
This comprehensive training is designed to equip Activity and Life Enrichment professionals with creative tools and proven strategies to enhance resident well-being.
FHCA's Creative Connections: An Activity & Life Enrichment Professionals Training is designed to equip Activity and Life Enrichment professionals with creative tools and proven strategies to enhance resident well-being. From understanding a complex regulatory environment, fostering cognitive engagement for all residents, building emotional connections and gathering feedback to enhance resident experiences, this comprehensive training provides everything needed to inspire joy, promote socialization, and create a vibrant atmosphere in skilled nursing centers and assisted living communities.
Upon completion, participants will be able to:
- Describe key federal regulations related to activities programs
- Create meaningful, person-centered experiences that enhance quality of life across the continuum of residents' care needs
- Transform an overwhelming calendar to an effective one for residents and employees
- Learn how the required CoreQ resident satisfaction and AHRQ patient safety culture surveys are administered on behalf of skilled nursing facilities
Presenters: Kim Broom, Director of Clinical & Risk Management, and Susan Anderson, Director of Regulatory Affairs, both with FHCA; Hannah Jacobs, Director of Life Enrichment with Aston Health; Jennifer Hayter, Life Enrichment Director with De Luna Health and Rehabilitation Center; Dakotah Nalley, Client Services Consultant with Millennial Health Services; Stephen Lomonico, President of Thrive Behavioral Sciences; and Christian Wilbeck, Director of Survey Services with Carefeed.
Virtual, on-demand Program
Attendees will earn a total of 4 computer-based CEUs, including CE credits for activity professionals from the National Certification Council for Activity Professionals (NCCAP). FHCA will post contact hours to CE Broker upon program completionProvider Number 50-720: Florida Board of Nursing Home Administrators, Florida Board of Nursing, Florida Board of Clinical Social Work and the Florida Board of Occupational Therapy.
COST: $95 FHCA members | $125 Nonmembers
Instructions to Register:
- Review the FHCA registration policies.
- FHCA members will need to log in using their portal credentials to register for complimentary webinars.
- Once you are logged in to the site, you will be able to register by clicking the green register button at the top of the page.*
- *In some cases, members-only webinars will offer instant registration upon your log in.
- If you have forgotten your password, click here.
- Email the FHCA Event Team if you need assistance.
Susan Anderson
Director of Regulatory Affairs
Florida Health Care Association
Susan Anderson currently serves as the Director of Regulatory Affairs for Florida Health Care Association. In this position, she concentrates on supporting the legislative, regulatory, and policy activities on behalf of association members for nursing centers and assisted living facilities. Ms. Anderson has experience in seniors housing and in developing public policy positions and advising on regulatory compliance. Ms. Anderson is an active member of the Florida Bar. Kim Broom
Director of Clinical & Risk Management
Florida Health Care Association
Kim Broom is FHCA Director of Clinical & Risk Management. She has been a Registered Nurse for 38 years, with 27 years in long term care as a Director of Nursing, Regional Nurse Consultant and other roles. She is a risk manager and for six years was the administrator of a 68-bed assisted living facility with an Extended Congregate Care license. She has recently received her Certification in Infection Control (CIC) as well. She came to FHCA in May of 2017 and is the liaison to the Senior Clinicians Council, Risk Compliance Council, Infection Prevention Council, and the Florida Center for Assisted Living (FCAL) Committee.
Christian Wilbeck
Director of Survey Services
Carefeed
Christian Wilbeck is the Director of Survey Services at Carefeed, where he leads the development and implementation of survey programs that help healthcare organizations measure and improve experience and satisfaction outcomes. With more than 20 years of experience designing customer and employee experience programs, Christian has partnered with organizations ranging from Fortune 100 companies to healthcare systems to build data-driven feedback strategies. His background includes leadership roles at Medallia, Perceptyx, and IBM Kenexa, as well as leading enterprise employee experience strategy for a global agribusiness company with more than 40,000 employees. Christian brings deep expertise in survey design, analytics, and experience measurement programs, including regulatory healthcare surveys.
Hannah Jacobs
Director of Life Enrichment and Employee Culture
Aston Health
Hannah Jacobs, CTRS, CDP, CADDCT, has 10 years of experience in the long term and dementia care. Through her career as a Recreational Therapist, she has worked in Memory Care, SNF, and ALF. Hannah has served as a guest lecturer, speaker, and trainer for Activities Directors, and currently serves as the Director of Life Enrichment and Employee Culture at Aston Health.
Georgette Bass
Regional Director of Social Services/Activities
Avante Group
Georgette currently has the honor of serving as a Regional Social Services Director with the Avante Group, where she supports Social Services and Activities teams across their skilled nursing facilities throughout Florida. She is deeply passionate about ensuring every resident is cared for with dignity, compassion, and purpose, while maintaining strong regulatory compliance and survey readiness. As a dementia care leader, she is committed to meaningful, person-centered programming. She guides teams in creating engaging experiences for residents of all functioning levels, emphasizing that every interaction can be therapeutic and impactful. She especially enjoys coaching Activity Directors to think creatively, maximize available resources, and bring joy into everyday moments. Her leadership is rooted in service, faith, and collaboration, with a heart-centered approach to empowering teams to lead with excellence while making a meaningful difference in the lives of those we serve.
Jennifer Hayter
Life Enrichment Director
De Luna Health and Rehabilitation Center
Dakotah Nalley
Client Services Consultant
Millennial Healthcare Services
Stephen Lomonico
President
Thrive Behavioral Sciences
-
Register
- Non-member - $125
- Member - $95
- More Information
-
Contains 1 Component(s)
This members-only webinar will support skilled nursing facilities' understanding of the requirements and the process for administering two new survey programs that are tied to quality reporting, reimbursement eligibility, and regulatory compliance - CoreQ Resident and Family Satisfaction Survey and AHRQ Patient Safety Culture Survey.
Members-Only Webinar: April 16, 2026
This members-only webinar will support skilled nursing facilities' understanding of the requirements and the process for administering two new survey programs that are tied to quality reporting, reimbursement eligibility, and regulatory compliance - CoreQ Resident and Family Satisfaction Survey and AHRQ Patient Safety Culture Survey. Attendees will gain a better understanding of both survey programs, including the expected timelines and practical steps to prepare for implementation.
Attendees will also meet the team from Carefeed, FHCA's newest Service Corp member that will serve as the preferred provider of survey administration services, offering a program designed specifically for skilled nursing facilities, with discounted pricing exclusively for FHCA members.
Presenters: Tom Parker, FHCA Senior Director of Policy & Reimbursement; Christian Wilbeck, Director of Survey Services, Carefeed
COST: FREE to FHCA members only
Instructions to Register:
- Review the FHCA registration policies.
- FHCA members will need to log in using their portal credentials to register for complimentary webinars.
- Once you are logged in to the site, you will be able to register by clicking the green register button at the top of the page.*
- *In some cases, members-only webinars will offer instant registration upon your log in.
- If you have forgotten your password, click here.
- Email the FHCA Event Team if you need assistance.
Tom Parker
Senior Director of Policy & Reimbursement
Florida Health Care Association
Tom Parker serves as the Senior Director of Policy & Reimbursement for the Florida Health Care Association. On behalf of FHCA, he serves as a liaison to American Health Care Association and FHCA Reimbursement Committee and represents long term care providers before the Florida Legislature, AHCA, DOEA, CMS, and other entities regarding issues of reimbursement and health care finance policy.
Christian Wilbeck
Director of Survey Services
Carefeed
Christian Wilbeck is the Director of Survey Services at Carefeed, where he leads the development and implementation of survey programs that help healthcare organizations measure and improve experience and satisfaction outcomes. With more than 20 years of experience designing customer and employee experience programs, Christian has partnered with organizations ranging from Fortune 100 companies to healthcare systems to build data-driven feedback strategies. His background includes leadership roles at Medallia, Perceptyx, and IBM Kenexa, as well as leading enterprise employee experience strategy for a global agribusiness company with more than 40,000 employees. Christian brings deep expertise in survey design, analytics, and experience measurement programs, including regulatory healthcare surveys.
-
Register
- Member - Free!
- More Information
-
Contains 4 Component(s), Includes Credits
This program reviews the updated CMS requirements to Chapters 5 and 7 of the State Operations Manual to support facility compliance.
Virtual, Live Training: March 19, 2026
1:00 - 3:00 p.m. ESTIn the QSO-26-03-NH Memorandum, the Centers for Medicare and Medicaid Service updated Chapters 5 and 7 of the State Operations Manual to align instructions and guidance with current policies in QSO memos and established practices. This virtual, live training will review the updated guidance and how these changes will impact on providers.
Upon completion, participants will be able to:
- Understand which complaint intakes require Immediate Jeopardy prioritization
- Gain clarification on which complaint investigations can be reviewed off-site
- Learn how the removal of substantiated and unsubstantiated investigation procedures will impact providers
- Recognize the highlighted changes in SOM Chapter 7, including nurse staffing waivers, resident room variances, on-site vs off-site revisits, additional information for identifying immediate jeopardy situations, acceptable plans of correction, enforcement guidance, CMP reinvestment program and informal dispute resolution revision.
Presenters: Deborah Franklin, FHCA Sr. Director of Quality Affairs, and Robin Bleier, RB Health Partners, Inc. and FHCA Quality Affairs Consultant
Virtual, Live Broadcast Program:
Attendees will earn a total of 2 computer-based CEUs. The program will be delivered via a two-hour virtual, live session from 1:00 - 3:00 p.m. EST on March 19, 2026. Registered attendees will receive an email by March 18, 2026, with instructions on how to access the virtual training, which will be broadcast via Zoom. Attendees must complete the post-test by April 3 at 4:00 p.m. EST to receive CEUs.
Provider Number 50-720: Florida Board of Nursing Home Administrators, Florida Board of Nursing, Florida Board of Clinical Social Work and the Florida Board of Occupational Therapy.
COST: $75 FHCA members | $105 Nonmembers
Instructions to Register:
- Review the FHCA registration policies.
- FHCA members will need to log in using their portal credentials to register for complimentary webinars.
- Once you are logged in to the site, you will be able to register by clicking the green register button at the top of the page.*
- *In some cases, members-only webinars will offer instant registration upon your log in.
- If you have forgotten your password, click here.
- Email the FHCA Event Team if you need assistance.
Deborah Franklin
Senior Director of Quality Affairs
Florida Health Care Association
Deborah Franklin is the Senior Director of Quality Affairs for the Florida Health Care Association. Deborah has a Masters of Health Administration and is a nursing home administrator with over thirty years in long term care sector. Deborah is responsible for leading the Association's internal quality department while pioneering initiatives on quality improvement in long term care. She works in conjunction with the association's Board of Directors, Quality Cabinet and associated committees to develop, plan and implement long term care quality and educational programs to support members with their pursuit of providing high-quality, person-centered care. Additionally, Deborah is the key liaison with the executive and legislative branches, state and federal health care agencies on long term care survey and regulatory issues. Robin Bleier
President/CEO
RB Health Partners, Inc.
Robin A. Bleier RN, HCRM, LNC, is President/CEO of RB Health Partners, Inc. She has 40 years of health care experience, 30 of which are in long term care. Robin's passion is teaching and training with a focus on risk management as a means to help improve quality and resident outcomes while increasing long term care professional's work satisfaction. Robin worked as a nursing assistant, LPN, RN, DON, regional nurse, CCO, and COO. She now owns and operates RB Health Partners, Inc. (RBHPs) a long-term care consultancy firm for the past 20 years. RBHPs employs an interdisciplinary team of subject matter experts and consultants to support long term care providers meet their quality improvement goals.
-
Register
- Non-member - $105
- Member - $75
- More Information
-
Contains 12 Component(s), Includes Credits
This 10-hour specialized training series supports the understanding of the ICD-10 Coding Manual and how to effectively use it to code and sequence resident conditions.
Virtual, Live Events: February 12, 19, 26, and March 4 and 11, 2026
1:30 – 3:30 p.m. ESTThis 10-hour specialized training series supports the understanding of the ICD-10 Coding Manual and how to effectively use it to code and sequence resident conditions. Through five, two-hour virtual sessions, participants will learn key coding conventions and guidelines, key terminology definitions, chapter-specific coding guidelines relevant to skilled nursing facilities, along with common pitfalls to avoid when coding diagnoses and the MDS. Presenters will also review components of the Resident Assessment Instrument (RAI) manual and how diagnoses and coding play an essential role in MDS, care planning and reimbursement under the Patient Driven Payment Model.
Virtual, Live Broadcast Program:
This program will be delivered via five, two-hour virtual, live sessions from 1:30 - 3:30 p.m. EST on the dates below. Registered attendees will receive an email by February 10, 2026, with instructions on how to access the first virtual training, which will be broadcast via Zoom. Attendees must complete the post-test to receive CEUs.
- February 12
- February 19
- February 26
- March 4
- March 11
Presenter: Heather Py, Director of Health Management, RB Health Partners, Inc.
Attendees will earn a total of 10 computer-based CEUs. FHCA will post contact hours from the virtual, live training each week.
Provider Number 50-720: Florida Board of Nursing Home Administrators, Florida Board of Nursing, Florida Board of Clinical Social Work and the Florida Board of Occupational Therapy.COST: $425 FHCA members | $550 Nonmembers
Instructions to Register:
- Review the FHCA registration policies.
- FHCA members will need to log in using their portal credentials to receive discount pricing.
- Once you are logged in to the site, you will be able to register by clicking the green register button at the top of the page.
- If you have forgotten your password, click here.
- Email the FHCA Event Team if you need assistance.
Title Sponsorship is available for this event. Click here for more information.
Heather Py
Director of Health Information Management
RB Health Partners, Inc.
Heather L. Py, is the Director of Health Information Management with RB Health Partners, Inc. She began her career in long-term care as a Certified Nurse Aid and worked her way up to Medical Records Coordinator. Mrs. Py holds an Associates in Science Degree in Health Information Management (HIM). She is an active member of the American Health Information Management Association (AHIMA) and is certified as a Registered Health Information Technician (RHIT), Certified Coding Specialist (CCS), and Certified in Healthcare Privacy and Security (CHPS). She is also a member of the American Association of Post-Acute Nurse Care Nursing (AAPACN) and holds an Advanced Certification as a Resident Assessment Coordinator (RAC-CTA). As a subject matter expert in long-term care, Heather brings over 26 years of knowledge and experience to her clients in the areas of health information management and diagnosis coding.
-
Register
- Non-member - $550
- Member - $425
- More Information
-
Contains 1 Component(s)
In this webinar, Health Quality Innovators, the new CMS Quality Improvement Organization, will provide a practical, systems‑based approach to identifying at‑risk residents and implementing timely, interdisciplinary interventions that can help prevent avoidable hospital transfers and functional deterioration.
Live Webinar: March 10, 2026
Long term care providers are caring for residents with increasingly complex medical, functional, and cognitive needs, making early recognition of decline essential. In this session, Health Quality Innovators (HQI), the new CMS Quality Improvement Organization, will provide a practical, systems‑based approach to identifying at‑risk residents and implementing timely, interdisciplinary interventions that can help prevent avoidable hospital transfers and functional deterioration. Participants will learn how to recognize early warning signs, including acute changes of condition, and apply effective clinical and evidence-based strategies to improve communication and elevate resident care. Participants will explore cross‑department collaboration and documentation practices that strengthen clinical reasoning and support quality outcomes. The focus is on practical, real‑world processes that centers can implement immediately to improve resident stability and prevent decline and hospitalizations and/or hospital readmissions.
1:00 p.m. EST
Presenters: Allison Spangler and Felicity Wood, both with Health Quality Innnovators
COST: Free to FHCA Members
*No CEUs are provided for this program.
Instructions to Register:
- Review the FHCA registration policies.
- FHCA members will need to log in using their portal credentials to register for complimentary webinars.
- Once you are logged in to the site, you will be able to register by clicking the green register button at the top of the page.*
- *In some cases, members-only webinars will offer instant registration upon your log in.
- If you have forgotten your password, click here.
- Email the FHCA Event Team if you need assistance.
Allison Spangler, BSN, RN, RACT-CT, QCP
Nursing Home Lead and Subject Matter Expert
Health Quality Innovators (HQI)
Allison Spangler, BSN, RN, RAC-CT, QCP is Nursing Home Lead & Subject Matter Expert with Health Quality Innovators (HQI) with almost 20 years of experience in nursing home quality improvement. She is a seasoned certified resident assessment coordinator and Quality Assurance/Performance Improvement (QAPI) certified professional. In her role at HQI, Allison provides technical assistance to conduct root cause analysis, develop action plans, and follow-up to ensure progress and sustainability. She has helped nursing home facilities improve their regulatory compliance, quality measure performance, and reimbursement through accurate MDS coding while also maximizing opportunities for rapid cycle quality measure improvement. Allison holds a bachelor’s degree in nursing from the University of Virginia.
Felicity Wood, MS, LNHA
Lead Quality Improvement Specialist
Health Quality Innovators (HQI)
Felicity Wood, MS, LNHA, a Lead Quality Improvement Consultant with Health Quality Innovators (HQI), has spent more than 20 years in health care focusing on leadership, operations, project management, communications, and quality improvement in the senior living industry. She has worked in a variety of settings including faith-based non-profits facilities as well as regional for-profit, multi-facility chains. She has a Master’s degree in Gerontology with a concentration in Healthcare Administration.
-
Register
- Member - Free!
- More Information
-
Contains 2 Component(s)
This on-demand video is designed to help clinical teams recognize early and late indicators of respiratory distress to support the reduction of avoidable hospitalizations.
As part of a long term care center's efforts to reduce rehospitalizations, nurses should be comfortable with early detection of respiratory changes. The Moxie Health Group has created this on-demand video to start the discussion and support better clinical assessment and observation skills for nurses in a skilled nursing facility. The video can be used as part of focused in-service to strengthen staff confidence in identifying subtle changes before they escalate. Reinforcing early recognition, timely assessment, and appropriate provider communication can significantly reduce avoidable hospital transfers related to respiratory compromise.
Learner Objectives
- Identify signs of respiratory distress
- Discuss causes of tachypnea
- Actions for when a resident is in respiratory distress
No CEUs are offered for this on-demand program.
COST: Free to FHCA members only
Instructions to Register:
- Review the FHCA registration policies.
- FHCA members will need to log in using their portal credentials to receive discount pricing.
- Once you are logged in to the site, you will be able to register by clicking the green register button at the top of the page.
- If you have forgotten your password, click here.
- Email the FHCA Event Team if you need assistance.
The Moxie Health Group LLC
Post-Acute Care Group
The Moxie Health Group LLC is a post-acute care group dedicated to offering interdisciplinary care to patients.
They focus on helping individuals regain their functional abilities, enhance their quality of life, and smoothly transition back to their home or community.
A core aspect of their program is reducing hospital readmissions, responsible stewardship and optimizing patient care within the facilities. Additionally, they prioritize ongoing education for SNF staff and providers, ensuring continuous adherence to protocols and high-quality care.
-
Register
- Member - Free!
- More Information
